Sales Administrator -Kumasi At M-Kopa

Position : Sales Administrator -KumasiThe purpose of the job is to provide support and manage sales administrative responsibilities such as; sales commission issues, service issues, meeting organization, logistics, BTL logistics and stores management, communication with non-selling DSRs, promotional SMS to DSRs, cost-effective measures, and reporting management.

Roles And Responsibilities

• Performance Management: Design objectives and set benchmarks for sales admin team members to measure their efficiency.
• PBI System: Understand the PBI (Priority Business Initiatives) requirements of the Urban team and coordinate with relevant stakeholders to establish a PBI system.
• Leave Management: Manage leave balances of the sales department to ensure employees have no more than 15 days of leave balance at the end of the year.
• Complaint Handling: Escalate and resolve DSR complaints within agreed timelines, maintaining a high level of customer satisfaction.
• Timely Reporting: Ensure all relevant reports required by the sales department are published within set timelines.
• Cost-Effective Measures: Collaborate with Finance and Marketing to identify cost-saving opportunities in areas such as accommodation, bulk booking, BTL costs, stock levels, and ordering quantities.
• BTL Stores and Inventory Management: Oversee the management of BTL stores and inventory, ensuring stock availability and appropriate quantities.
• DSR Demo Phones: Ensure demo phones for DSRs are available in all shops in sufficient quantities.
• DSR Registration: Ensure timely registration of new DSRs, ensuring all necessary documentation is complete.
• Non-Selling DSR Calls: Regularly communicate with non-selling DSRs (those with 10 points and above from the previous month) to minimize churn rate.

Required profile for job ad : Sales Administrator -KumasiSkills Required

Process-Oriented Mindset:

• Ability to approach tasks with a focus on efficiency and improvement.
• Interpersonal Skills: Excellent presentation, communication, coaching, and people skills.
• Planning and Organization: Strong ability to plan and organize tasks effectively.
• Ability to Work Under Pressure: Demonstrated ability to work calmly and effectively in high-pressure situations.

Experience Required

• At least 2 years of corporate experience, with preference given to those with exposure to working on a CRM system.

Education Required

• Diploma and/or Bachelor’s degree in business administration, marketing, or a related field is preferred