Job Description
Role Purpose
Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.
Also responsible for support, maintenance, configuration and administration of all business support systems across the Enterprise.
Role Responsibilities
- Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
- Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability
- Ensure services are available as defined by SLA
- Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA
- Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps
- Support project teams instrument the deployment of UAT passed software releases into production for all assigned applications
- Make recommendations for upgrades to existing applications and/or for the purchase of new or replacement applications
- Manage all assigned systems end-to-end and ensure alerts, licenses, certificates and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions
- Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers
Technical / Professional Competencies
- Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience
- Minimum of 3 years’ experience in IT and related roles especially in Operations
- Must have Application Support experience and strong problem-solving abilities
- Project management capability
- Good understanding of monitoring technologies and IT solution generally
- Experience in some of the following technologies:
- OS Layer: Unix / Linux / Windows /Android / iOS
- Transport Layer: TCP/IP Protocols
- Database: Oracle/ SQL
- Middleware: Oracle Fusion and others
- Application level: Java / XML/ Corba / IIS / Apache Tomcat
Method of Application
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Closing Date : 2nd June, 2024