Job Description/Requirements
Key Responsibilities:
- Greet and assist guests and potential clients upon arrival at the front desk.
- Conduct property tours to showcase available houses and amenities to potential clients.
- Schedule appointments and coordinate open days for property viewings.
- Refer clients to the General Manager for pricing and negotiation discussions.
- Send out information such as confirmed booking sheets and draft initial contracts for approval.
- Manage and maintain all relevant documents related to tenancy agreements.
- Assist in the check-in process for new tenants and serve as a point of contact for tenant inquiries and property issues.
- Monitor and manage utility meters, dstv and internet packages for all residents.
- Receive payments and issue receipts for services rendered.
- Act as the main point of contact for communication with residents, landlords, and external parties on behalf of the company.
- Serve as a spokesperson for the company, embodying our values and professionalism at all times.
Qualifications:
- Bachelor’s degree from a recognized university.
- Minimum of 3 years of experience in a customer service or marketing-related role.
- Fluent in English, with excellent verbal and written communication skills.
- Intermediate Microsoft Excel Skills
- Availability to work on weekends and outside of regular working hours due to the appointment-based nature of the job.