To use new working systems within the Clinical Office to promote an efficient service, i.e., Evolve, ERS, Envoy, PAS & the storage of appropriate information electronically on shared drives. Responsible for dealing with enquiries from patients, (written and via telephone/email) relatives, wards, GPs and various external agencies, providing information and taking appropriate action as required whilst ensuring patient confidentiality at all times. Demonstrate an understanding and reassuring manner when dealing with patients and their relatives. Working as part of a team; assisting with the training of new and temporary staff providing support and advice as appropriate Exercise independent judgement and initiative when problems arise, taking the necessary actions to resolve the problems or referring to the appropriate person.
o-operate fully in the introduction of new technology and new methods of working as appropriate to the work of the administrative team. Have the ability and commitment to work as a team member and be able to adhere to strict deadlines. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work. Establish good levels of communication and liaison with other secretaries, medical staff and other departments and hospitals.
Undertake all mandatory training as required by the Trust, inc RTT suite training. To take an active part in Progress & Development Reviews and to maintain and update Personal Development Folder in accordance with Agenda for Change. Participate in Trust training courses as appropriate to ensure skills and knowledge are maintained. To provide cover and support for all colleagues as requested, taking on responsibility for the quality of their work.