Check-in Agent At ABM


JOB TITLE: Check-in Agent

LOCATION: Stansted Airport

SHIFT PATTERN: 4 on 2 off

WORKING HOURS: 40 hours per week

SALARY: £25,905.00 per annum


Blue Handling provides exclusive Ground Handling services to the Ryanair Group and are currently recruiting Check-in / Customer Service Agents to provide excellent customer service to our passengers as part of the Ground Operations team located at Stansted Airport.

Working for Blue Handling you will be joining a winning team and we want to invest in YOU! No previous airport or aviation experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.

This role is ideal if you want to kickstart your career in aviation!

Your career doesn’t stop there as we have promotional opportunities available, progress to a Ticket Desk/Arrival Agent position or even become a part of our management team! We are the largest Ground Handling company at Stansted Airport – The sky is the limit!

We have multiple positions available to support our ever-growing schedule at Stansted Airport with improved pay package from £25,905.00 p/a with a guaranteed increase in April 2024, followed by a further guaranteed increase on completion of 1 years’ service.

These are exciting roles at the forefront of the Stansted operation with a financially secure airline, working airside/ landside to deliver a range of customer services to our passengers.

With Blue Handling you will not just be checking passengers and their luggage in, you will be a key part of the customer journey and will be trained to provide excellent customer service to our passengers at both check-in and the boarding gate, who are looking to have the best experience whilst travelling through Stansted Airport.

These roles are all full-time and permanent positions.

Please note this a shift-based role working around our busy flight schedule that will include early starts and late finishes on a 4 on 2 off shift basis, but we understand how important it is to have a good work/homelife balance so you can view your shift roster 1 year in advance!

Apply today for an immediate interview.

Duties include:

  • Provide excellent customer service and ensuring all passengers have a smooth and safe journey through the airport.
  • Check in passengers for their flights, issuing boarding passes whilst checking passports and travel documents, and tagging bags.
  • Floor walking the check-in area.
  • Boarding of passengers onto their respective flights.
  • Provision of passenger assistance, handling customer complaints and other duties as assigned.


  • Able to provide excellent customer service to our passengers.
  • Computer literate (basic)
  • Punctual, reliable and able to work in a highly skilled team.
  • Self-starter, motivated and a team player
  • Unrestricted right to live and work in the UK (Pre-Settled Status accepted)
  • Ability to work in a fast-paced environment

Successful candidates will be required to complete a full 5-year background check in order to obtain an airport ID. As part of the application process, candidates are required to disclose any unspent convictions as it may affect their eligibility for obtaining an airside pass.


  • Pay rate up to £25,905.00 p/a with guaranteed pay rise April 2024! Followed by a further guaranteed increase post 1 year service.
  • Set roster pattern of 4 days on 2 days off (4 early shifts, 2 off, 4 late shifts, 2 off) View roster 1 year in advance.
  • Regular promotion opportunities before each new season (due to continued Company planned growth).
  • 224 hours annual leave.
  • Full training provided and uniform (free of charge) supplied.
  • Regular promotion opportunities before each new season (due to continued Company planned growth).
  • Discounted airport shopping, food and beverage with a Stansted Airport ID
  • Free on-site parking.
  • Employee assistance program, giving you discounts with various retailers/access to same day GP appointments/24-hour help line.
  • Recommend a friend scheme (£250 for successful referrals).
  • Life assurance from day 1.
  • Company pension scheme.
  • Discounted commuter travel for public transport.
  • Apply for free Holiday parking.
  • Access to Mental Health first aiders.
  • Bike to Work scheme.
  • Overtime (when available) paid at 1.5 hourly rate, double time Sundays/Bank holidays


March 2024