Technology Support Specialist At Thomson Geer

Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra. The firm has approximately 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients – their business success is our priority. This focus on client value is a key reason for our success

The role:

We are currently looking for a full-time Technology Support Officer to join our Brisbane office . The role is nationally responsible for the provision of timely, efficient and effective IT support services to the firm.

Responsibilities of the role:

  • Provide help desk support to users in a wide range of technology applications including Outlook, Microsoft Word, Excel, and PowerPoint.
  • Create, delete and maintain user accounts on Microsoft Windows network including exchange email system and Cisco call manager.
  • Assist in maintenance and support all IT infrastructure hardware and software including switches, routers, servers, SAN’s, desktops, laptops, MFD’s, Cisco phones and mobile devices.
  • Resolve network scanning and printing issues.
  • Resolve desktop hardware issues.
  • Utilise and maintain helpdesk database.
  • Management and troubleshooting of mobile devices and system remote access.
  • Setup and trouble shoot audio visual and video conferencing systems.
  • Monitor helpdesk email queries afterhours as required.

The ideal candidate will have:

  • 2+ years’ experience in technology support.
  • Demonstrated excellent communication skills
  • Solid knowledge of PC hardware and software – Windows desktops, MS Office 2016 Suite, hardware peripherals (printers and laptops)
  • Experience in the use of helpdesk ticketing systems
  • Highly organised with excellent time management
  • Logging and correct handling of all relevant incident/service requests
  • Ability to conduct initial investigation and diagnosis of issues
  • A willingness to learn and be self-motivated
  • Ability to conduct initial investigation and diagnosis of issues
  • A strong customer service focus
  • Prior experience working within a helpdesk environment
  • Flexibility in working hours

Previous experience working in a technology support role within a commercial law firm will be highly regarded.

What we offer:

At Thomson Geer, we are proud to offer our employees a collegiate and supportive team environment, with accountability and modern working practices.
Thomson Geer has a “well-being @ work” program including flu vaccinations, skin health checks and an employee assistance program.

What you need to do:

If this sounds like the opportunity for you, please apply via the link below.


February 2024