Head of Boutique At Chanel

Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

We are now recruiting a Head of Boutique for our newest location, Market Street Sydney.

The Market Street boutique will showcase Chanel’s luxury leadership in Australia, as the unrivalled Fashion House, delivering a client experience unlike any other, whilst enhancing sophistication across all areas. The Boutique is positioned as the key CHANEL difference that defines the Client Relationship and Experience with the Brand.


The Head of Boutique will inspire, lead, shape and develop teams to ensure this objective is delivered seamlessly, positioning the Fashion Advisor at the heart of the relationships with our clients. They will have strong relationship building and influencing skills, ensuring collaboration and integration of teams to deliver on this mission. They will drive the boutique performance across all five performance drivers – Leadership & People Strength; Client Engagement; Brand Performance; Financial Health and Sustainability.


  • Work with the Head of Retail and General Manager – Fashion & WFJ Divisions to define the unique strategy, vision and mission for the Market Street boutique.
  • Work with the Head of Retail and ODHR to ensure team is equipped to deliver on the vision, covering both capability and capacity and ensuring the conditions to deliver on the Client Relational Promise.
  • In collaboration with the Head of Retail, General Manager – Fashion & WFJ Divisions and ODHR, participate in the forecasting and deployment of resources, role design and talent acquisition activities including making hiring decisions and proactively sourcing, attracting and retaining talent. Regularly review and adjust manpower needs.
  • Monitor and forecast financial targets on a daily / weekly / monthly basis for the team. Analyse measurable statistics and take appropriate actions and / or inform relevant stakeholders.
  • Maximise the effectiveness of the boutique ecosystem by creating a culture of collective performance and collaboration, supporting and engaging cross-métier specialization roles in the boutique (e.g. Visual Merchandising, Retail Learning and Development, Marketing).
  • Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork, actively manage performance and address underperformance and proactively address and resolve employee relations matter, engaging Head of Retail and ODHR as appropriate.
  • Ensure unsurpassed client experience through innovative and retail excellence that exceed client expectations. Ensure that service provided is in line with company and cross boutique practices.
  • Work closely with the Head of Retail Manager and / or Merchandising team to ensure that the boutique is stocked with an appropriate depth and width of merchandise.
  • Reduce waste in the boutique, embed Sustainability in all activities and encourage boutique team to drive initiatives and share suggestions to advance the topic.


You will be a dynamic, transformative, and credible business leader with at least 5 years’ experience managing a Flagship Boutique of an international luxury brand. You will have strong business acumen and will be skilled at understanding and leveraging the levers that will drive holistic performance in a luxury retail environment, encouraging a culture of innovation. You will be a seasoned business leader, who is comfortable and capable in galvanizing partnerships, working through influence not authority and collaborating in a matrix ecosystem.

You will role model for the ANZ market and will make an impact beyond your own boutique.

Additionally, we are seeking;

  • A bachelor level qualification in Business, Luxury Management, Fashion or related discipline.
  • Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
  • Passion about the field of Fashion (design, texture, fabrication), Arts and Culture
  • Excellent interpersonal, communication and organization skills along with a strong analytic approach
  • Well-developed strategic leadership skills from a luxury retail environment and proven ability to lead and motivate people, and the capability to manage a business through leveraging teams.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.


March 2024