Customer Service Clerks At Herts Insurance Consultants


We’ve revolutionised the way we approach each working week

We encourage our team to have a life outside of work, which is why we offer flexible working, competitive pay, remote working options and tons of holiday. Whether you want to spend more time with your family or you have personal commitments you need to fulfil, our flexible working culture allows the team to focus on what really matters to them.

And we’re just getting more flexible. Want to work fewer hours one day and overtime the next? Fine with us. Need to attend an appointment? No problem. Want to work from home? We can train you remotely. Our award-winning, pioneering approach is designed to work around your lifestyle so you don’t have to sacrifice your lifestyle for the job.

Plenty of career growth opportunities for driven individuals

Just as we give you the freedom to choose your own working hours, we also encourage you to take ownership of your work. We value new ideas and perspectives, and are keen on ensuring dedicated individuals are awarded for their efforts, which is why we provide career development opportunities and training to driven members of the team.

And, as we only promote from within, there are plenty of opportunities to develop quickly at Sterling. Our grading structure enables you to work your way up to our top Grade 5s or into managerial positions – with potential to earn generous performance bonuses along the way.

Plenty of career growth opportunities for driven individuals

Just as we give you the freedom to choose your own working hours, we also encourage you to take ownership of your work. We value new ideas and perspectives, and are keen on ensuring dedicated individuals are awarded for their efforts, which is why we provide career development opportunities and training to driven members of the team.

And, as we only promote from within, there are plenty of opportunities to develop quickly at Sterling. Our grading structure enables you to work your way up to our top Grade 5s or into managerial positions – with potential to earn generous performance bonuses along the way.

Apply now to join Sterling

Become part of a friendly, driven team and benefit from our incredibly flexible way of working.

If you’re good with people and ready for your next career move, fill in our job application form.

All our staff are based in the UK, either working from home, on a hybrid working model, or at our offices in Bishop’s Stortford, Hertfordshire, and King’s Lynn, Norfolk.

Just some of the perks of working at Sterling include:

  • Flexible working
  • Plenty of holiday
  • Freedom to select your own working pattern
  • Competitive salary
  • Remote working options
  • Transparent and generous monthly bonus scheme
  • Full and extensive training provided
  • Excellent career opportunities
  • Fantastic social events and parties
  • Daily, weekly and monthly competitions

Customer Service Clerks

This role will be telephone based dealing with mostly incoming telephone enquiries. Your duties will involve offering our customers a complete customer care package. This will cover a wide range of subjects in connection with our customers’ insurance with the emphasis on helping customers with their policy enquiries.

Customer Service Clerk: £20,000 – £23,000

Potential salary of £26,000 – £29,000 including basic, overtime and bonuses for established customer service staff.

Bonuses: up to £250 per month subject to performance

Locations:

  • Bishop’s Stortford Hertfordshire
  • Remote – working from home

Requirements:

We’re looking for people who enjoy interacting with a variety of different people, and are comfortable doing so over the phone. You’ll need to be a motivated, committed and reliable individual who thrives on going the extra mile for customers.

Successful applicants must have a grade 3/D in English and Maths, be customer focused and able to work in a high paced, versatile and dynamic team. Previous customer service experience is not required, but a confident and friendly telephone manner and excellent communication skills are essential.

The Role:

Your duties will involve offering our customers a complete customer care package. You will deal with mostly incoming telephone enquiries covering a wide range of subjects in connection with our customers’ insurance. These may include discussions about outstanding paperwork or payments, processing the many changes customers may wish to make to their policies, cancellation requests and also dealing with any general enquiries they may have. Successful candidates will receive full training on our range of products, how best to meet our customers’ requirements and how to use the computer system.

Opportunities to earn generous bonus payments by reaching performance related targets are also available.

Flexible Working Hours:

Flexible working patterns available between Monday to Friday 9am to 6pm all year round. Talk to us about your preferred working pattern.

Weekends are optional but we are open between 9am to 2pm on Saturday.

Career Opportunities:

We have a grading system that enables you to move up the salary bands as your experience grows and we only promote from within. If you work hard, have the right attitude and apply yourself in the correct manner, progression up to the top grades or into management can be achieved relatively quickly – in fact 24 months is currently our record!

Staff Benefits:

  • Part of the Adrian Flux Group
  • Holiday allowance is variable depending on your working pattern but we give a standard five weeks holiday (plus Bank Holidays)
  • The ability to select your own working pattern
  • Remote working options
  • A transparent monthly bonus system
  • Full and extensive training provided
  • Excellent promotional prospects
  • Fantastic social events
  • Excellent facilities
  • Free parking at Bishop’s Stortford
  • Numerous competitions, daily, weekly and monthly
  • Smart casual dress code

Do you want to be part of the UK’s largest insurance specialists and one of Bishop’s Stortford’s largest employer

March 2024
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