Job Ad & Profile Description
Position : Customer Experience SpecialistResponsibilities:
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
- Keeping informed of industry trends and new CRM technologies.
Required profile for job ad : Customer Experience SpecialistQualifications :
- A bachelor’s degree in marketing, communications, advertising, business management, or in a related field preferred.
- At least 2 years’ experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software, such as amoCRM and Qualtrix CustomerXM.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
Job criteria for job ad : Customer Experience Specialist
| Job category : |
Marketing, communication
Sales
Telemarketing, teleassistance
|
| Industries : |
Hotel business, catering
Tourism, leisure activities
|
| Employment type : |
Fixed-term contract – Freelance – Part-time work
|
| Region : |
Greater Accra
|
| City : | Accra |
| Experience level : |
2 to 5 years
|
| Educational level : |
Bachelor
|
| Spoken language : |
English›Fluent
French›Intermediate
|
| Key Skills : |