Client Service Officer At IMPENIO

Position : Client Service OfficerA Multinational Financial Institution seeks the services of a Client Services Officer for their Office in Accra.

Responsibilities

General Description:

The Client Services Officer is responsible for welcoming clients in a friendly, professional manner, and providing available services within agreed turnaround period to creating a lasting positive service experience for all clients.

Sales and Business Growth

• Participate in all business growth initiatives in the Branch.
• Responsible for cross selling all company products and service to clients.
• Understand the key benefits of all products and effectively communicate to clients.
• Support Sales efforts by staff

Customer Service Delivery

• Responsible for the capturing and processing of loans, savings and any other product(s) applications
• Responsible for ensuring delivery of services to clients in a friendly and professional way.
• Responsible for ensuring all processes are completed within agreed turnaround periods.
• Responsible for handling customer complaints and any other after-sales services which may be applicable.
• Collect and report any customer complaints to the Branch Manager.

Compliance and Controls

• Understand key policies, processes, and procedures for front office operations.
• Responsible for the verifying of data in accordance with the loans, savings and any other product(s) application process
• Responsible for the verifying of documents according to Credit Policy
• Responsible for maintaining adequate loan, savings and any other product(s) quality controls.
• Responsible for the verification transaction documents before any payments are processed.
• Perform all transactions in strict compliance with all institutional processes and procedures.

Cash Operations

•  Responsible for managing the assigned cash box.
• Responsible for processing cash receipts and payments.
• Responsible for ensuring that approved refunds are disbursed accurately from the teller.
• Accountable for the daily cash float placed in your custody and for the topping up of the teller float as required and instructed by management.
• Responsible for the daily balancing of your cash float and reporting of any differences to the Branch Manager and Finance Manager.

Reporting

• Responsible for any reporting to the Senior Client
• Services Officer, Branch Manager or Sales Manager, other staff as may be required.

Required profile for job ad : Client Service OfficerRequired Skills or Experience

• A Bachelor’s Degree
• Higher National Diploma
• Excellent knowledge of IT systems including Microsoft Word and Excel essential (Credit Ease experience is preferred).
• Skills / Attributes
• Hard working and goal driven;
• Excellent communication skills;
• Excellent sales skills;
• Positive attitude;
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person.

Applicants should send detail CV of not more than three (3) pages and a cover letter. Deadline: 20th February 2024