Client Service Officer At IMPENIO


Position : Client Service OfficerA Multinational Financial Institution seeks the services of a Client Services Officer for their Office in Accra.

Responsibilities

General Description:

The Client Services Officer is responsible for welcoming clients in a friendly, professional manner, and providing available services within agreed turnaround period to creating a lasting positive service experience for all clients.

Sales and Business Growth

  • Participate in all business growth initiatives in the Branch.
  • Responsible for cross selling all company products and service to clients.
  • Understand the key benefits of all products and effectively communicate to clients.
  • Support Sales efforts by staff

Customer Service Delivery

  • Responsible for the capturing and processing of loans, savings and any other product(s) applications
  • Responsible for ensuring delivery of services to clients in a friendly and professional way.
  • Responsible for ensuring all processes are completed within agreed turnaround periods.
  • Responsible for handling customer complaints and any other after-sales services which may be applicable.
  • Collect and report any customer complaints to the Branch Manager.

Compliance and Controls

  • Understand key policies, processes, and procedures for front office operations.
  • Responsible for the verifying of data in accordance with the loans, savings and any other product(s) application process
  • Responsible for the verifying of documents according to Credit Policy
  • Responsible for maintaining adequate loan, savings and any other product(s) quality controls.
  • Responsible for the verification transaction documents before any payments are processed.
  • Perform all transactions in strict compliance with all institutional processes and procedures.

Cash Operations

  •  Responsible for managing the assigned cash box.
  • Responsible for processing cash receipts and payments.
  • Responsible for ensuring that approved refunds are disbursed accurately from the teller.
  • Accountable for the daily cash float placed in your custody and for the topping up of the teller float as required and instructed by management.
  • Responsible for the daily balancing of your cash float and reporting of any differences to the Branch Manager and Finance Manager.

Reporting

  • Responsible for any reporting to the Senior Client
  • Services Officer, Branch Manager or Sales Manager, other staff as may be required.
Required profile for job ad : Client Service OfficerRequired Skills or Experience

  • A Bachelor’s Degree
  • Higher National Diploma
  • Excellent knowledge of IT systems including Microsoft Word and Excel essential (Credit Ease experience is preferred).
  • Skills / Attributes
  • Hard working and goal driven;
  • Excellent communication skills;
  • Excellent sales skills;
  • Positive attitude;
  • Accurate and fast worker;
  • Good interpersonal skills;
  • Neat and organized person.

Applicants should send detail CV of not more than three (3) pages and a cover letter. Deadline: 20th February 2024

Job criteria for job ad : Client Service Officer
Job category :
Marketing, communication
Sales
Industries :
Banking, insurance, finance
Employment type :
Permanent contract
Region :
Ashanti – Greater Accra – Northern
Experience level :
2 to 5 years
Educational level :
Bachelor
Key Skills :
MARKETING
COMMUNICATION
MARKETING COMMUNICATION
CUSTOMER SERVICE
SALES
Number of Position(s) : 4

CLICK TO APPLY

April 2024
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