Client Care Officer At Trust Holdings Limited

Company: Trust Holdings Limited

Category: Others

Location: Accra

Job status: Full-Time

Salary: GH

Education:HND / Degree

Experience: N/A

Job expires: 13 Nov-2023

Job Description
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification Required & Experience
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree

Location: Adabraka, Accra
Method Of Application
All C.V. ‘s should be sent via:
[email protected] indicating the position as the subject of the e – mail

Closing Date: 13 November, 2023