About the Role:
The APS 6 Case Management is accountable under limited direction to undertake complex work that is guided by legislation, policies, procedures, standards, methodologies, and precedents.
The position is a team leadership position within the business and will have delegated authority and responsibility to resolve issues and risks across a range of activities. The role is required to provide leadership, control, planning, resource management, performance management and decision-making for the team within the work area.
The APS 6 Case Management has reasonable autonomy and accountability to exercise both initiative and judgment to interpret legislation and policy, in the application of practices and procedures to achieve outcomes.
The position is required to provide detailed technical, professional, policy, operational support and advice in relation to complex problems. Where required, the role will coordinate and assist in the strategic planning, program and project management, and policy development that support the business’s objectives.
Duties:
- Obtain necessary information and advice to effectively resolve case matters.
- Apply alternate dispute resolution methods and advocacy skills to resolve applications/reviews.
- Attend case conferences, conciliations, and hearings conducted by the business.
- Prepare documents detailing resolution options and outcomes at case management meetings.
Required experience/skills:
- Individual Case Management of matters involving risk and vulnerable stakeholders.
- Experience interpreting information and legislation to reach an agreed resolution.
- Decision-making skills and the ability to justify decisions based on evidence.
Desirable experience/skills:
- The ability to engage easily with a diverse range of stakeholders.
- Ability to achieve individual and team goals and targets.
Benefits:
- A healthy, safe, and diverse work environment.
- Continuous employee support.
- Opportunities for career development.
If this sounds like the role for you, and you’d like to learn more, click Apply Now. The f2f Recruitment Team will be happy to assist you.
Emma Pointon
02 6199 5750
http://www.f2frecruitment.com.au”>www.f2frecruitment.com.au
Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills? If they position you as a strong, quality candidate, it’s well worth applying for the position. Read more on transferable skills: www.f2frecruitment.com.au/transferable-skills-more-important-than-ever
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