Job Description

VIP Account SpecialistWe are Quadcode, a company that develops a SaaS trading platform for clients around the world. Breaking the company up into different business & service units is all about making sure each one gets what it needs to grow and thrive.

The IQ Option business unit includes the following brands: IQ Option, Exnova and CapitalBear. The unit’s goal is to provide people worldwide the easiest access to the exciting world of finance and trading.

 

Job category :	Sales
Industries :	Banking, insurance, finance IT, software engineering, Internet
Employment type :	Permanent contract – Fixed-term contract
Region :	Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western – International
Experience level :	2 to 5 years
Educational level :	Bachelor
Key Skills :	CRM SALES
Number of Position(s) :	1

Now we are looking for a dedicated and motivated VIP Account Specialist to join our dynamic Sales Team.

Tasks in the role

• Initiate and maintain regular contact with existing VIP clients through phone calls;
• Provide personalized assistance, addressing VIP client inquiries, concerns, and requests promptly and professionally;
• Identify VIP criteria (e.g., deposits, trading volume) and work towards achieving set targets for converting clients to VIP status;
• Identify non-VIP clients who meet VIP criteria and engage in proactive efforts to upgrade their accounts;
• Develop personalized strategies to reactivate inactive clients, rekindling their interest in our product;
• Maintain accurate records of client interactions, issues, and resolutions in the CRM system.

Required profile for job ad : VIP Account SpecialistRequirements

• Bachelor’s degree in Finance, Economics, Business, or related field;
• Proficiency in Indonesian, Malay, and English languages;
• Experience in client relationship management within the financial markets’ sphere;
• Proficient in clear and effective communication, with the ability to convey information accurately and comprehensibly to clients;
• Demonstrates strong listening skills, ensuring that client concerns and needs are fully understood and addressed;
• Positive and enthusiastic attitude;
• Proactive behavior, taking initiative to anticipate and meet client needs, enhancing overall satisfaction;
• Comfortable engaging and interacting confidently, demonstrating a lack of shyness in client interactions;
• Proficient in handling numerical data and financial information accurately and effectively.

We offer

• Remote work model;
• Competitive remuneration;
• Professional courses: from Coursera to Harvard;
• Friendly, enjoyable and positive environment.