Job Description
- Meets with clients to determine travel needs, budgets and preferences.
- Solicit for transportation, accommodations, insurance, tours and activities.
- Advises clients regarding destinations, cultures, customs, weather and activities.
- Books travel arrangements.
- Handles travel issues, conflicts, complaints, cancellations and refunds.
- Builds and maintains relationships with travel and tour vendors.
- Attends travel seminars and conferences.
- Conducts research on destinations and industry trends.
- Maintains accurate records of bookings, payments, transactions and meetings.
- Contributes to agency efforts by accomplishing related tasks as needed
Requirements
- BSc/BA in business administration, sales, tourism or a relevant field
- Proven working experience as a business development manager, sales executive or a relevant role
- Proven sales track record
- Experience in customer support is a plus
- Proficiency in MS Office and CRM software (e.g. Salesforce)
- Proficiency in English
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport
- Time management and planning skills