To increase product reliability, customer satisfaction, machine availability and user-friendliness. Always promote a positive customer-oriented attitude with the spirit of “Dare to think new”.
The role
Field support Surface & Underground
- Provide technical support through available channels
- Conduct technical training.
- Perform First on Market start-ups (FoM) [Commissioning]
- Perform installation where applicable.
Product life cycle:
- Engage in Product Safety related work
- Lead/handle duties within Continuous Product Improvement (CPI)
- Lead/conduct/take part in machine testing and verification
- Secure machine serviceability and user-friendliness
- Be a project contributor and subject matter expert
- Warranty handling where applicable
- Technical Service News Bulletins (TSNBs)
- Technical documentation and media:
- Review machine-specific manuals
- Including internal Epiroc system-specific instructions
- Review Standard Operating Procedures (SOP)
Functional
- This position requires extensive international travelling
- Assist in securing product and application competence among colleagues
- Set up and execute technical support plans to secure customer satisfaction
- Pick up and utilize synergies between relevant functions related to products
Competences, Skills And Experience
- Service-minded with a humble attitude
- Analytical and experienced in troubleshooting
- Drive for innovation and product development
- Drive to develop own personal and professional skills
- Social communication and networking skills with a result-driven mentality
- Technical university degree or equivalent experience
- Excellent skills in English both verbal and written
- Administrative and report writing skills
- Computer literacy
- Well organized and structured with an ability to work independently as well as in teams.
- Good application and technical knowledge
- Solid application and technical knowledge
- Good technical understanding of the Epiroc product portfolio, underground and/or surface.
Behaviours
- Courageous
- Trustworthy
- Positive attitude
- Ability to inspire
- Humble and perceptive
