Job Description
Position : Social Media Content Moderator (SWAHILI Speakers)We are Looking for a Social Media Expert who will ensure that all content on the client platforms is aligned with the respective community standards.
Previous experience in shared services, Business Process Outsourcing environment, or comparable service management environment is desirable.
Responsibilities:•Review and moderate content, potentially not aligning with the client’s policies and guidelines
•Evaluate and decide on content going against our client’s community standards
•Commit to deliver a high standard of accuracy and quality at all time
Previous experience in shared services, Business Process Outsourcing environment, or comparable service management environment is desirable.
Responsibilities:•Review and moderate content, potentially not aligning with the client’s policies and guidelines
•Evaluate and decide on content going against our client’s community standards
•Commit to deliver a high standard of accuracy and quality at all time
Required profile for job ad : Social Media Content Moderator (SWAHILI Speakers)Requirements:
• Very good knowledge of spoken Swahili
• Good level of English language – B2 proficiency level
• Proactive attitude
• Knowledge of IT programs as well as fast fingers for typing and multiple screen usage
• Involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with a focus on attention to detail
• High awareness of the cultural and political situation, social issues, and popular trends in the supported market/region
• Timeframe: availability to work in night shifts on weekends and holidays
• Very good knowledge of spoken Swahili
• Good level of English language – B2 proficiency level
• Proactive attitude
• Knowledge of IT programs as well as fast fingers for typing and multiple screen usage
• Involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with a focus on attention to detail
• High awareness of the cultural and political situation, social issues, and popular trends in the supported market/region
• Timeframe: availability to work in night shifts on weekends and holidays
Job criteria for job ad : Social Media Content Moderator (SWAHILI Speakers)
| Job category : |
Marketing, communication
Services
Telemarketing, teleassistance
|
| Industries : |
Call centers, hotlines
|
| Employment type : |
Permanent contract
|
| Region : |
Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western – International
|
| City : | ACCRA, Ghana |
| Experience level : |
No experience
|
| Educational level : |
Bachelor
|
| Spoken language : |
English›Fluent
Swahili›Fluent
|
| Key Skills : |