Service Recovery Executive at AT Ghana


Job Description


Job Summary

• The successful candidates will join as an executive for service recovery in Customer Experience. (S)He will interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.

Key Responsibilities

• Ensure cleaning of bad registrations.
• Ensure effective case management is done to improve KYC compliance.
• Perform Case Management on registrations where applicable.
• Contact customers with incomplete KYC details for profile changes
• Educate retailers and freelancers on KYC compliance through trade visits and phone calls.
• Audit field parameters of daily KYC data
• Provide back-office support for all KYC related issues

Qualification Required & Experience

• Bachelor’s degree from a recognized institution
• 2-3 years of experience in a similar role

Core Competencies

• Thorough understanding of business processes on KYC
• Excellent analytical Skills
• Excellence problem solving skills
• Excellent Personal and interpersonal skills
• Excellent product and services knowledge
• Integrity
• Ability to maintain confidentiality
• Culture sensitivity

Key KPIs

• KYC KPIs
• T-NPS
• CES

Location: Accra

Method of Application

Interested and qualified applicants should send their Applications & Curriculum Vitae to: [email protected]

Kindly indicate the role you are applying for in the email subject.

Closing Date: 22 May, 2024

Ready to be part of our dynamic and innovative team? At AT, we enhance the value of our employees by providing long-term growth and opportunities in an ever-evolving work environment. Our values are at the core of what we do and represents who we are, Simplicity, Transparency and Relevance. Initiate your journey to be part of our world-class team and experience a rewarding career.


June 2024
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