Service Desk Officer At Department for Child Protection

Provide a technical service point for users seeking to develop strategies to improve their efficient use of computer systems

Full-time ongoing vacancy

Salary packaging available + EAP support for you and your family

Provide high quality Service Desk functions across the Department

Role Status: Full-Time Ongoing Vacancy

Remuneration: ASO3 ($66,590 – $70,968 per annum) + 11% Superannuation

Role Details
The Department for Child Protection (DCP) is seeking a Service Desk Officer on a full-time ongoing basis.

The role is responsible for:

  • Providing an advanced help desk function for all DCP applications, midrange systems and all approved and installed software.
  • Develop and maintain a highly client orientated service delivery focus.
  • Contributing to user training by conducting informal training sessions to maintain the effective operation of all DCP applications.
  • Assisting with the implementation of new DCP applications including systems testing and the preparation of user documentation and training schedules.

About You
We are seeking a vibrant and resourceful individual with strong communication and interpersonal skills who can communicate effectively with a wide range of relevant stakeholders.

You will have a proven ability to work under limited direction and meet deadlines whilst maintaining confidentiality of sensitive information.
To be successful you will have knowledge in standard desktop environment applications and demonstrated ability interacting with computer systems and computer mainframes efficiency.

If you have the ability to adapt to changes in technology while maintaining a high level of service, then this may be the role for you.

About the Business
The Department for Child Protection plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Special Conditions
To find out more about this role, including the key selection criteria and special conditions, please click on the ‘apply’ button.

Enquiries: Frank Beddison, Service Desk Team Lead on 0412 003 260 or email: [email protected]

The department values an inclusive workplace that embraces diversity and strongly encourages applications from people of Aboriginal and Torres Strait Islander descent, people from culturally diverse backgrounds, people with disability, and people from the LGBTQI+ community. 

To apply for this role, please click the ‘apply’ button to be re-directed to the DCP Career Portal.

Applications Close: 14 February 2024 at 11:00pm


February 2024