Senior Information Management and Digitalization Coordinator At International Organization for Migration

Position Title: Senior Information Management and Digitalization Coordinator

Duty Station: Geneva, Switzerland

Classification: Professional Staff, Grade P4

Type of Appointment: Special short-term graded, six months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: 02 February 2023

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates
  2. External female candidates:
  3. Candidate from the following non-represented member states:

Antigua and Barbuda; Aruba (Netherlands); Botswana; Cabo Verde; Comoros; Congo (the); Cook Islands; Curaçao; Fiji; Grenada; Guinea-Bissau; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People’s Democratic Republic (the); Madagascar; Marshall Islands; Micronesia (Federate States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM and female candidates.


Under the overall supervision of the Director, Department of Operations and Emergencies (DOE), direct supervision of the Head, Preparedness and Response Division and in close coordination with the Information and Communications Technology (ICT) Division Central Teams, DOE Heads of Division, DOE Director’s Office and in liaison with relevant Heads of Units, the Senior Information Management and Digitalization Coordinator will be responsible and accountable for the development and coordination of the Department’s Information Management Systems, including crisis response digital tools and platforms in HQ and country offices, and contribute to DOE Fit for Purpose Strategy.

Core Functions / Responsibilities:

Management and Supervision:

  1. Analyze data and information needs of relevant DoE audiences.
  2. Design, review and maintain systems for data collection, collation, and analysis and develop dissemination products to meet information needs of relevant DoE audiences.
  3. Develop and maintain a comprehensive mapping, assessment and analysis of the existing DOE-relevant information management systems and crisis response digital tools and platforms for the purpose of streamlining, improving inter-operability and maximizing resource efficiencies. Examples include but are not limited to:
  • Those relevant to operations that are developed/maintained at the field level.
  • Assistance Tracking System (ATS), Community Response Map (CRM), IOM Roster, Emergency Manual, Global Crisis Response Platform, Emergency Preparedness Dashboard, Migrants in Countries in Crisis (MICIC) repository of practices, PRD Knowledge Management Sharepoint, RMM Portal, RMM statistics/data management, DTM Biometric Registration and Verification System (BRaVe) and other digital tools used by the various units within DOE.
  • KPIs that feed into the SRF, PRIMA and IQBis – Global Activity Report.
  1. In coordination with the DOE Director’s Office, Division Heads, ICT and RO and mission focal points, develop and implement the DOE Information Management and Digitalization Strategy, including a digitalization roadmap and master plan working towards an appropriately managed integration of existing platforms to support decision-making and programme planning.
  2. As part of the DOE Information Management and Digitalization Strategy, design, implement and maintain an integrated mechanism for data and information management for DOE related products, including various in-house and third-party applications to ensure the most effective and efficient processes to deliver timely, accurate and reliable information for operational, monitoring and reporting purposes.
  3. Plan, develop and supervise the implementation of all activities of the IM and Digitalization Strategy ensuring quality output, allocation of resources to achieve the identified outputs, selection of personnel and partners and overall management functions. Provide solutions where there are obstacles and challenges encountered. Develop guidance notes to field missions and other users in support of operationalizing platform.
  4. Conduct regular review of the integrated platform to facilitate iterations and further development activities.
  5. Provide technical guidance and oversight of programme officers, technical advisors, project assistants and operational teams and assign tasks in compliance with programme implementation strategy.
  6. Identify information management and digitalization programme opportunities and describe and justify possibilities consistent with approved programmes and ongoing activities. Review country and/or regional activities and recommend programme improvements.
  7. Prepare or ensure timely preparation and submissions of all Information Management and Digitialization reports according to IOM and donor formats as required.
  8. Support resource mobilization for further development of the integrated platform as well asother digital innovation through close collaboration with Donors, Partner agencies, governmental counterparts at national and regional levels, and other relevant humanitarian stakeholders.

Representation and Coordination:

  1. Represent DOE at meetings and in working groups relevant to Information Management, Innovation and Digitalization and serve as the primary focal point on such matters as delegated by the Department Director or by the Head PRD.
  2. Coordinate with Divisions and Unit Heads within and outside of DOE to ensure that DOE’s Information Management Systems and Digitalization initiatives are well-coordinated and leveraged where appropriate.

Technical Support and guidance:

  1. Champion and support strict compliance with ICT Policies and Standards, while proposing innovative technology solutions to improve operational efficiency.
  2. Coordinate IM and digitalization support to emergency operations related to migration crisis including on data management, production of information products, and design and implementation of technological solution for IM purposes.
  3. Supervise the Information Management and Digitalization staff in safeguarding, designing,and developing and maintaining relevant systems and modules according to the needs and requirements of DOE and stakeholders.
  4. Guide/instruct staff in preparation of tools and mechanisms for successful data collection, processing, analysis and storage.
  5. Guide in the design/outline of project output products like: lists, maps, recommendations, summary recommendations, and best practices.
  6. Lead in the development and maintenance of databases and other information management/reporting systems for the department.
  7. Perform such other duties as may be assigned.

Required Qualifications and Experience:


  • Master’s degree in Computer Science, Social Sciences, Information Management, Decision Sciences, Data Sciences, Information Systems/sciences, or a related field from an accredited academic institution with seven years of relevant professional experience; or
  • University degree in the above fields with nine years of relevant professional experience.


  • Experience in Information Management or Digitalization of Humanitarian Operations or other DOE related work;
  • Experience in the development and implementation of integrated information management systems a distinct advantage;
  • Experience in managing complex information management or digitalization projects.


IOM’s official languages are English, French, and Spanish.

External applicants for all positions in the Professional category are required to be proficient in

English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

For all applicants, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.


Accredited Universities are the ones listed in the UNESCO World Higher Education Database (

Required Competencies:

Values – all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 3

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 3

  • Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
  • Empowering others & building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
  • Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

How to apply

To apply, interested applicants are invited to submit their applications HERE via the IOM e-Recruitment system by 02 February 2023.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system. The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information please refer to:

Posting period:

From 20.01.2023 to 02.02.2023

No Fees:

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

Requisition: SVN 2023 16 Senior Information Management and Digitalization Coordinator (P4) Geneva, Switzerland (57936497) Released

Posting: Posting NC57936498 (57936498) Released

June 2024