Senior Field Investigations Support Officer, HQ Amman At United Nations Relief and Works Agency (UNRWA)

Closing date: Monday, 24 April 2023

Posting Title: Senior Field Investigations Support Officer, P4

Job Code Title: Senior Field Investigations Support Offr

Department/Office: United Nations Relief and Works Agency (UNRWA)

Duty Station: HQ Amman

Posting Period: 12 April 2023 – 25 April 2023

Job Opening Number: 23-Investigation-UNRWA-199374-R- (R)

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Organisational Setting and ReportingUNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Field Investigations Support Officer reports to the Chief Investigations Division.


  •  Under general guidance and supervision, the incumbent shall perform the following independently or as a member of a team: – Oversees and monitors the investigations function of all Field Office investigations offices to provide support and quality assurance for field-based investigations; – Undertakes a monitoring function of all Field Office investigators, including close follow-up of field investigation cases to ensure quality investigation reports and timely investigations; – Reviews and prepares recommendations for the improved effectiveness and efficiency of Field Office investigations offices systems and operations; – Supports Field Office investigations offices investigators by providing training and guidance on the conduct of investigations in accordance with generally recognized international investigative standards and Agency guidelines; – Coordinates with local officials, governments, and outside organizations and obtains internal support such as interpreters to facilitate investigative work.
  •  Develops and participates in the development of the Agency’s policy and procedural framework and best practices and other lessons learned from investigative work; ensures that lessons learned from investigations are incorporated into the Agency policy and procedures and are shared widely with across the Agency; assists in the development and implementation of investigator training.
  •  Frequently updates and reports the Chief, Investigations Division concerning recommendations and outcomes the review of Field Office investigations offices systems and operations.

CompetenciesUN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Applying Technical Expertise Planning and Organizing Adapting and Responding to Change Delivering Results Creating and Maintaining Impact and Partnership For guidance on how to prepare for competency-based interviews:

EducationAdvanced university degree (Master’s degree or equivalent) from an accredited educational institution in law or a related field.

Work ExperienceA minimum of eight years of progressively responsible relevant experience applying internationally recognized investigation techniques in criminal or administrative inquiries is required. Unless already serving as an international staff member in the UN Common System, a candidate for an international post must have at least two continuous years of relevant international experience outside UNRWA, and outside the country(s) of which the candidate is a national or holds citizenship, a passport, or a national identity number is required. Demonstrated knowledge of the Middle Eastern region is required.

LanguagesFluency in oral and written English and Arabic is required.

AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special NoticeType of Contract and duration: 2 years, with the possibility of further extension. The Senior Field Investigations Support Officer will be required to travel in the Agency’s area of operations. Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP should be completed with full relevant work experience as per the requirements in the Job Opening, in order to be considered. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. Equivalency: A first level university degree in combination with two additional years of qualifying experience may be accepted in lieu of an advanced university degree. NB: work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit:

United Nations ConsiderationsStaff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.


June 2024