Restaurant Supervisor At Kempinski Hotel


The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values to encourage sales and maximize guest satisfaction.

Key Responsibilities

  • Responsible to Assistant Restaurant Manager/ Restaurant Manager.
  • Responsible for Head Waiter/ Waitress, Waiter/ Waitress & Host/ Hostess
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel’s dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet
  • Handle guest enquiries courteously and efficiently and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental training and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Projecting at all times a positive and motivated attitude and exercising self-control.
  • Have a complete understanding of the monthly profit and loss statement of the department.
  • Lead the service and act as a role model to the team.
  • Ensure flawless service to the highest standards and as required by the department and the hotel.
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
  • Ensure great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.
  • Attend the daily Food & Beverage Meeting in the absence of the Restaurant Manager and Assistant Restaurant Manager.

Skills, Knowledge and Expertise

  • HND or Diploma in Hospitality Management or related field.
  • Minimum 2 year in F&B service role.
  • Ability to operate computer and office equipment.
  • Proficiency in Excel and Word.
  • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
  • Excellent written and verbal communication skills.
  • Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
  • Ability to identify and delegate tasks effectively.
  • Excellent organizational and time management skills.
  • Applies a professional, confidential and ethical approach at all times.
  • Works in a safe, prudent and organized manner.
April 2024
M T W T F S S
1234567
891011121314
15161718192021
22232425262728
2930