Program Coordinator – Ghana (Remote/Consultant) At GENERATION

GENERATION is a global non-profit organization that supports adults to achieve economic mobility through employment.  Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors.  Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates.  To date, the network has 76,000+ graduates and 11,000+ employers across 35 professions and 17 countries.  When learners join Generation, 90% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have an 81% job placement rate, rising to 90% within six months.

Of our employed graduates, 67% are hired by our repeat employer partners, and 88% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to six years after graduation, 70% of alumni continue to meet their daily financial needs and 40% save for the future. To date, Generation’s global graduates have earned $630 million in wages, which will rise to $1 billion by 2023. Generation graduates typically have a secondary school background, 54% are female, 40% have dependents, and the majority identify with underrepresented communities in their country. Generation GYE conducts original research and shares data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders.

We are looking for an exceptional Program Coordinator who will provide support to the programs run by Generation. This includes coordinating program schedules, supporting program activities and operations and supporting general cohort management. You will report to the Learner Engagement Program Manager.

You will be joining at an exciting time for Generation, as we look to enter Ghana for the first time, and you will play a pivotal role to play in helping us change the lives of thousands of jobseekers. Under our partnership with the Mastercard Foundation, we will be launching new training and placement programs for a number of remote roles (such as virtual assistants, data analysts, digital marketing, web development and customer service). Generation will also be coordinating a coalition of partners to experiment with different methods of delivery to find out ‘what works’ before we scale. This partnership could be the start of a longer and larger collaboration with the Mastercard Foundation, so your work could have an impact for years to come.

This role is for a full-time assignment, from Q1 2024 through June 2025, with a possibility to extend. We will prioritize candidates based in Ghana. Candidates must have the right to work in their country of residence. Hours are expected to be 40 hours per week.

RESPONSIBILITIES

• Reporting daily to the Learner Engagement Manager, the Program Coordinator will support the organization and manage cohorts for an assigned profession, including schedule creation and management, communications and activity planning. Specifically, you will:
• Project manage program delivery including program operations, schedule, and deliverables
• Conduct learner onboarding, and monitor learner progress during program
• Troubleshoot challenges and implement risk mitigation approaches for program delivery
• Manage the day-to-day requirements for program delivery including tracking attendance, collecting data, conducting in-class surveys and overall program support.
• Be the first point of contact for cohorts of the assigned profession
• Liaise with functions to support in operations delivery.
• Support the delivery process, through meeting with different functions
• Avoid legal liability issues through thorough adherence to policy, procedure, and guidelines
• Work closely with Generation’s Global Functional teams to consult on design, monitor and troubleshoot outcomes etc.
• Act as a coordinator with the functional teams

• At least 3 years of experience in program coordination, preferably in a not for profit, start-up or social enterprise environment
• Experience working with disconnected communities and providing mentoring support to people of different backgrounds
• Experience developing program operational procedures and/or resources.
• Excellent attention to detail with the ability to plan and anticipate need.
• High degree of self-motivation and independence whilst also being a team player.
• Entrepreneurial and proactive mindset required in the start-up environment to deliver against targets and seek opportunities for improvement/growth without instruction.
• Experience managing a team, project managing complex tasks and coordinating across a broad range of partners, both virtually and physically
• Strong people-reading and decision-making skills
• Demonstrated commitment to equity work
• Strong communicator with a proactive/responsive approach
• Results driven, able to quantify success by developing metrics/analytics
• You believe in our mission, that fulfilling employment can change lives, and are passionate about doing social good.

YOU WILL

• Work on and be a driving force in an exciting new program in a start-up environment
• Contribute to an important social mission in Ghana, improving education and employment opportunities for people from disadvantaged backgrounds
• Work in a well-supported, international team setting with other Generation teams globally
• Join an organization that will challenge you and invest in your professional development on an on-going basis