Job Description
The list of our customers is diverse: from government companies (ClearScale is an official cloud partner of the State of California) and educational institutions (University of California, San Francisco) to well-known global brands (IBM, Samsung, GoPro, HP, Conde Nast, Carl Zeiss, etc.) The number of satisfied customers has been well over 850, some of which can be found on the company’s website in the Case Studies section.
Since the very foundation of the company, we work 100% remotely from various cities all over the world as well as in Poland.
About the role:
We are looking for a person who is tech savvy and a team player to join our amazing MSP team as the MSP Support Engineer L2 who will play a key role in Clearscale’s Managed Services team. In this role, you will be part of a team that supports clients’ cloud infrastructure, AWS service maintenance, troubleshooting, and complex AWS related tasks. The working hours are Mon-Fri 8:00am-4:00pm, there are some maintenance windows planned during the weekends.
Job responsibilities:
- Provide second-level proactive support for ClearScale’s global customers
- Client’s environment maintenance (*NIX-systems): maintain alerts and issues escalated from the L1 Support, working with Jira tasks in waterfall methodology, detection of bottlenecks, analysis of graphs, etc
- Assist in troubleshooting for all operative and infrastructure incidents
- Establish best practices for alerting and troubleshooting network events for the MSP Support team
- Monitor the performance and capability of computer systems using diversified tools
- Perform impact analysis and initial evaluations
- Keeping highest quality of service by meeting SLA requirements set and enforced by the ticketing system and internal company policy
- Create trouble tickets with the carriers for circuit issues
- In response to incidents, the Support engineer should carefully track and document all defects and resolutions in detail
- Collaborate with the technical support team and engineering team as needed
- Communications with the customer and other teams in English (emails, slack chat, calls, work sessions)
Required skills and experience:
- Excellent communication and interpersonal skills
- Very good understanding of Project Management tools and Agile/Waterfall methodology (Atlassian Jira, Microsoft DevOps)
- AWS Ops experience and expertise with key AWS services (EC2, IAM, S3, VPC, EKS, RDS)
- Experience with Linux at the command line level
- Experience with Linux Server, Windows support (2+ years)
- Experience with web technologies like Apache, IIS, Nginx, TomCat
- Good understanding of DNS, HTTPS, TCP/IP
- Experience with monitoring tools (e.g. Zabbix, Nagios, Dynatrace, DataDog, SolarWinds, other)
- Self-motivated with a strong desire to work to your greatest potential and provide excellent customer support and learning new technologies
- Excellent technical problem-solving skills and attention to detail
- Upper-Intermediate English oral and written is a must (B2-C1)
Will be a huge plus:
- Management knowledge of Jira and Confluence
- Experience with Terraform
- Certification of AWS System Administrator/Cloud Engineer
- Knowledge of other Public Cloud platforms – Microsoft Azure, Google Cloud
- Scripting: bash, shell, Python, and/or other programming skills
- Databases: MySQL/ PostgreSQL / Mongo
- Knowledge of RedShift is a very big plus
- Production infrastructure support (2-3 years)
What we offer:
# 1 Fair wage
- 100% remote position
- High hourly rate in USD
- Full-time, 40 hours per week contract
- Payments every 2 weeks
- Career development system – possibility to grow in a fast-developing Delivery Center in Central Europe
- Annual rate review
# 2 Professional Development
- Work with innovative Silicon Valley companies and traditional American companies at the cutting edge of digital transformation
- We work with the newest technologies in AWS cloud and open-source tools like Jira, Confluence, Lucidchart, Slack etc
- We operate in an honest and competitive environment and we are one of the AWS’s top 10 key partners.
- The team willing to share its experience
- AWS certifications: we provide training material, paid time off for the training and examination itself
- Horizontal and vertical career growth – We keep growing and people keep growing with us
| Job category : |
IT, new technologies
|
| Industries : |
IT, software engineering, Internet
|
| Employment type : |
Permanent contract – Fixed-term contract
|
| Region : |
Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western – International
|
| Experience level : |
2 to 5 years
|
| Educational level : |
Master
|
| Key Skills : |
