Position : Key Accounts Manager – Accra
Profile Description
GreenGate Foods is seeking a results-driven Key Accounts Manager to manage and grow relationships with major customers, including supermarkets, distributors, wholesalers, and institutional clients. The ideal candidate should have strong FMCG sales experience, excellent negotiation and relationship-management skills, and the ability to develop strategic accounts, drive revenue growth, and deliver exceptional customer service.
Job Summary
The Key Accounts Manager will be responsible for managing and growing GreenGate Foods’ relationships with major customers, including supermarkets, wholesalers, distributors, institutional buyers, and other strategic accounts. The role will drive sales growth, strengthen customer partnerships, negotiate commercial agreements, and ensure high levels of customer satisfaction and product availability.
Key Responsibilities
- Develop and maintain strong relationships with key customers and strategic accounts.
- Develop and implement account plans to achieve sales and revenue targets.
- Identify opportunities to increase sales, distribution, and market share across key accounts.
- Negotiate pricing, promotions, contracts, payment terms, and other commercial agreements within approved guidelines.
- Monitor customer orders, stock availability, deliveries, and product performance.
- Coordinate with Sales, Marketing, Production, Supply Chain, and Finance teams to meet customer requirements.
- Prepare sales forecasts and ensure key account demand is communicated to relevant departments.
- Monitor customer purchasing trends, competitor activities, pricing, and market developments.
- Plan and execute account-specific promotions, product launches, and merchandising activities.
- Track sales performance, margins, customer profitability, and achievement of account targets.
- Resolve customer complaints, service issues, delivery concerns, and billing disputes promptly.
- Conduct regular customer visits and business reviews to identify growth opportunities.
- Ensure GreenGate Foods products maintain strong visibility and availability across customer outlets.
- Prepare regular reports on key account performance, sales pipeline, market trends, and revenue growth.
- Support the acquisition of new strategic customers and expansion of existing accounts.
- Ensure customer agreements and company commercial policies are consistently followed.
- Work with Finance to monitor customer credit limits, outstanding balances, and payment collections.
- Maintain accurate records of customer contracts, pricing, orders, sales activities, and account plans.
Required profile for job ad : Key Accounts Manager – Accra
Qualifications & Experience
- Bachelor’s degree in Marketing, Business Administration, Sales, Commerce, or a related field.
- 4–6 years of experience in key account management, sales, business development, or commercial roles, preferably in the FMCG or food processing industry.
- Experience managing supermarkets, distributors, wholesalers, institutional customers, or other large accounts.
- Strong negotiation, relationship management, and business development skills.
- Good understanding of the Ghanaian FMCG and retail market is an advantage.
- Strong analytical and financial skills with the ability to interpret sales and account performance data.
- Proficiency in Microsoft Office, particularly Excel, and sales/CRM systems.
- Excellent communication, presentation, and problem-solving skills.
- Ability to meet sales targets and work effectively in a fast-paced commercial environment.
Key Competencies
- Key account management
- Sales and business development
- Customer relationship management
- Negotiation and commercial planning
- Market and competitor analysis
- Sales forecasting
- Strategic thinking
- Customer service
- Financial and sales analysis
- Communication and presentation
- Problem-solving
- Target and performance management
Job criteria for job ad : Key Accounts Manager – Accra
- Job category : Sales
- Industries : Food-processing industry
- Employment type : Permanent contract
- Region : Greater Accra
- City : Accra
- Remote work : Hybrid
- Experience level : 5 to 10 years – More than 10 years
- Educational level : College – HND – Bachelor – Master – Doctorate
- Spoken language : english > fluent
- Number of Position(s) : 1
- Team management : Yes
