Job Summary
Company: Bell Rays Industries
Category: Others
Location: Accra
Job status: Full-Time
Salary: GH
Education: HND / Degree
Experience: N/A
Job expires: 23 May-2025
JOB DESCRIPTION
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage large amounts of incoming phone calls
Qualification Required & Experience
• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or degree
Location: Accra
How To Apply For The Job
All C.V.s should be sent via:
[email protected] indicating the position as the subject of the e- mail.
Closing Date: 23 May, 2025
