Job Summary
The Hotel Receptionist serves as the first point of contact for guests, providing exceptional customer service and ensuring a warm, professional, and efficient check-in and check-out experience. The Receptionist is responsible for managing reservations, guest inquiries, payments, and coordinating with other hotel departments to ensure a seamless guest experience.
Key Responsibilities

• Welcome guests warmly and professionally upon arrival.
• Process guest check-ins, check-outs, and room allocations.
• Handle reservations through phone, email, online platforms, and walk-ins.
• Answer telephone calls and respond promptly to guest inquiries.
• Maintain accurate guest records and reservation information.
• Process payments, issue receipts, and balance daily transactions.
• Coordinate with Housekeeping regarding room readiness.
• Liaise with Maintenance and other departments to resolve guest concerns promptly.
• Promote hotel facilities, restaurant services, spa services, and special offers.
• Handle guest complaints professionally and escalate issues when necessary.
• Ensure the reception area remains clean, organized, and presentable.
• Prepare daily reports and shift handover notes.
• Maintain confidentiality of guest information.
• Comply with all hotel policies, operational procedures, and health and safety standards.