Helpdesk Intern At Sylversys

The objective of the Helpdesk Intern is to participate in technical assistance for customers. This assistance can take two forms which are remote assistance and on-site assistance. In view of the company’s policy relating to the management of the intern, the latter remains a learner who is well integrated into the operations that are carried out.

Responsibilities:

• Participate in providing on-site and remote end-user support with a focus on customer satisfaction, quality of service and excellent technical proficiency
• Provide support for end user computing needs by managing the deployment and maintenance of all client/server hardware and software.
• Log and update trouble tickets on the IT Service Management (ITSM) portal and communicate with the customer to collect additional incident information incidents
• Support end users mainly in the field of office and mobile communications
• Participate in the diagnosis and repair of necessary systems and networks
• Contribute to the active management of security risks by monitoring client device security, recommending and implementing continuous improvements
• Ensure client users are working optimally on desktops, laptops, portable communications devices and workstations
• Professionally document all work performed, submit it and update accurate tickets on a daily basis
• Work with other team members to identify new revenue opportunities, primarily through projects
• Respond to communications from team members within the timeframes established by the GSTIb communications standards
• Escalating disabling issues to a higher level in a timely manner.

Required profile for job ad : HELPDESK INTERNQualifications: Educational requirement:

• Level: minimum of bachelor’s degree
• Field concerned: IT and any field related to it.

Skills-Knowledge-Abilities

• Good written and oral communication skills
• Similar experience is an asset
• Have a methodical approach
• Experience with administration of Windows 8.1/10/11, Windows Server 2012 systems R2/2019 and experience with Remote Desktop Support (RDP).
• Experience with virtualization systems such as HYPER-V