Helpdesk Intern At Sylversys

The objective of the Helpdesk Intern is to participate in technical assistance for customers. This assistance can take two forms which are remote assistance and on-site assistance. In view of the company’s policy relating to the management of the intern, the latter remains a learner who is well integrated into the operations that are carried out.


  • Participate in providing on-site and remote end-user support with a focus on customer satisfaction, quality of service and excellent technical proficiency
  • Provide support for end user computing needs by managing the deployment and maintenance of all client/server hardware and software.
  • Log and update trouble tickets on the IT Service Management (ITSM) portal and communicate with the customer to collect additional incident information incidents
  • Support end users mainly in the field of office and mobile communications
  • Participate in the diagnosis and repair of necessary systems and networks
  • Contribute to the active management of security risks by monitoring client device security, recommending and implementing continuous improvements
  • Ensure client users are working optimally on desktops, laptops, portable communications devices and workstations
  • Professionally document all work performed, submit it and update accurate tickets on a daily basis
  • Work with other team members to identify new revenue opportunities, primarily through projects
  • Respond to communications from team members within the timeframes established by the GSTIb communications standards
  • Escalating disabling issues to a higher level in a timely manner.

Required profile for job ad : HELPDESK INTERNQualifications: Educational requirement:

  • Level: minimum of bachelor’s degree
  • Field concerned: IT and any field related to it.


  • Good written and oral communication skills
  • Similar experience is an asset
  • Have a methodical approach
  • Experience with administration of Windows 8.1/10/11, Windows Server 2012 systems R2/2019 and experience with Remote Desktop Support (RDP).
  • Experience with virtualization systems such as HYPER-V
Job criteria for job ad : HELPDESK INTERN
Job category :
IT, new technologies
Industries :
IT, software engineering, Internet
Employment type :
Permanent contract
Region :
Greater Accra
City : Accra
Experience level :
Less than 2 years
Educational level :
Spoken language :
FrenchGood Level