Position : Delivery Manager – Accra,Shiashie
We are looking for a Delivery Manager.
Responsibilities :
- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
- Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
- Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Comfortable in a client facing setting. Ability to provide solution directly with client to ensure expectations are received and implementation.
Required profile for job ad : Delivery Manager – Accra,Shiashie
- 2+ years of Leadership experience
- Must have a high level of initiative and drive and
- Teach savvy.
- Ability to multi-task, prioritise, and manage time effectively.
- “Can Do” positive attitude and a will to exceed expectations.
- Ability to work in a team-based environment
- Someone who can work unsupervised and have an ambition to become a team leader.
- Willing to work in a night shift schedule.
Job criteria for job ad : Delivery Manager – Accra,Shiashie
- Job category : Services
- Industries : Call centers, hotlines
- Employment type : Permanent contract
- Region : Greater Accra
- City : Accra,Shiashie
- Remote work : No
- Experience level : 2 to 5 years – 5 to 10 years – More than 10 years
- Educational level : Bachelor – Master
- Spoken language : english > fluent
- Number of Position(s) : 1
- Salary expectations : GH₵ 6,000 – 8,000
- Team management : Yes
