Position : Customer Service Representative – Greater Accra, Western,Upper East
We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders and modifications and escalate complaints across several communication channels. To do well in this role, you must remain calm when customers are frustrated and have experience working with computers.
Responsibilities :
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Provide accurate, valid and complete information using the right methods/tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Providing feedback on the efficiency of the customer service process.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Managing a team of junior customer service representatives.
- Responding promptly to customer inquiries.
- Take the extra mile to engage customers and resolve their complaints.
Required profile for job ad : Customer Service Representative – Greater Accra, Western,Upper East
- High school diploma, general education degree, or equivalent.
- Familiarity with CRM systems and practices.
- Proven customer support experience or experience as a Client Service Representative.
- Ability to multitask, prioritise, and manage time effectively.
- Excellent communication and presentation skills.
Job criteria for job ad : Customer Service Representative – Greater Accra, Western,Upper East
- Job category : Management – Public buildings and works professions – Services
- Industries : Advice, audit, accounting – Associative activities – Secretarial work – Social, public and human services
- Employment type : Permanent contract
- Region : Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western
- City : Greater Accra, Western,Upper East
- Experience level : Less than 2 years – 2 to 5 years – 5 to 10 years – More than 10 years
- Educational level : High school – Technical school – College – HND – Bachelor – Master – Doctorate
- Spoken language : english > good level
- Number of Position(s) : 3
