Customer Service Representative At Destiny Work Recruitment


Position : Customer Service RepresentativeWe are now hiring a Customer Service Representative to manage customer queries and complaints.You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

CORE RESPONSIBILITIES

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Provide accurate, valid and complete information by using the right methods/tools
  • Keep records of customer interactions, process customer accounts, and file documents
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Providing feedback on the efficiency of the customer service process
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues as necessary
  • Managing a team of junior customer service representatives
  • Responding promptly to customer inquiries
  • Take the extra mile to engage customers and resolve their complaints.
Required profile for job ad : Customer Service RepresentativeCORE REQUIREMENTS:

  • High school diploma, general education degree, or equivalent
  • Familiarity with CRM systems and practices
  • Proven customer support experience or experience as a Client Service Representative
  • Ability to multitask, prioritize, and manage time effectively
  • Excellent communication and presentation skills.
Job criteria for job ad : Customer Service Representative
Job category :
Marketing, communication
Sales
Telemarketing, teleassistance
Industries :
Advice, audit, accounting
Industry, production, manufacturing and other
Quality, methods
Secretarial work
Employment type :
Permanent contract
Region :
Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western
Experience level :
2 to 5 years
Educational level :
HND
Spoken language :
EnglishGood Level
Key Skills :
SALES
CRM
MARKETING
MARKETING COMMUNICATION
COMMUNICATION
CUSTOMER SERVICE
TELEMARKETING
Number of Position(s) : 3

CLICK TO APPLY

April 2024
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