Customer Service Personnel At Customer Service & Support


Salary Range: GHC1000.00- GHC1500.00

Location: Osu-Accra

Employment Type: Full Time

Candidates who live around Osu and its Environ are advised to apply

Job Description/Requirements

Key Responsibilities:

  • Respond to Inquiries: Handle incoming calls, emails, and walk-in inquiries from prospective and existing students or clients promptly and professionally.
  • Enrollment Assistance: Guide students through the enrollment process, including providing information about course options, schedules, and pricing.
  • Scheduling: Manage appointments and lesson schedules for students, instructors, and vehicles efficiently.
  • Information Dissemination: Distribute educational materials and resources to students, ensuring they have access to all necessary information.
  • Problem Solving: Address and resolve any issues or concerns raised by students, clients, or instructors effectively and in a timely manner.
  • Payment Processing: Assist with payment processing and ensure accurate records of payments received.
  • Maintain Records: Keep accurate records of student and client information, appointments, and interactions in our CRM system.
  • Feedback Collection: Gather feedback from students and clients to help us continually improve our services.
  • Administrative Support: Provide administrative support as needed, including filing, data entry, and general office tasks.

Requirements:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Customer service-oriented with a friendly and professional demeanor.

NB: CVs should be sent to: [email protected]

Summary

As a Customer Service Personnel, you will play a crucial role in ensuring that our students have a positive and smooth experience throughout their journey with us. Your primary responsibility will be to assist students and clients with their inquiries, provide information about our driving programs, and facilitate the enrollment process.

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years.
May 2024
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