Company: PCL Industries Limited
Job status: Full-Time
Job expires: 10 Dec-2023
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
Qualification Required & Experience
• Customer Service Skills
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• HND minimum
• 2 years professional experience
How To Apply For The Job
All C.V. ‘s should be sent via
[email protected] indicating the position as the subject of the e- mail.
Closing Date: 10 December, 2023