City Fleet Manager At Moove

About Moove

Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector.

About the Role

City Fleet Manager, who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders.

What You’ll be Doing

• Managing the strategy for and execution of driver lifecycle events from sourcing to offboarding
• Building and managing a team to build processes for and manage driver lifecycle and performance
• Handling escalations and managing conflict resolutions with our customers
• Planning, processing, and executing approved vehicle purchases through our partner OEMs.
• Ensuring fleet operations are in compliance with local and state rules and regulations.
• Finding ways to cut costs and maximise profits.
• Supporting operational driver safety and compliance
• Contributing to the budgeting process from a Fleet Operations perspective.
• Liaising with peers within the region & company to share knowledge and optimise operations.
• Monitoring driver behaviour and ensuring a high level of customer service.
• Analysing data to increase business operational efficiency.
• Lead deployment and quality of supply chain (i.e. Moove Driver-partners)
• Collaborate with marketing teams to initiate creative local strategies and user growth campaigns
• Recommend improvements to the product models to ensure that products are affordable and attractive to our driver partners
• Focus the team on ensuring DPs hit their KPIs
• Set team KPIs

• Preferred degree in Logistics or Mechanical Engineering or Management or on the job experience.
• Ideally 6+ years of similar experience in logistics or supply functions in startups
• Candidates must have excellent communication skills
• Candidates must have strong negotiation skills
• Outstanding organisational skills.
• Analytical mindset and good problem-solving skills.
• Candidates will be subject to analytical test prior to interviews
• Candidates must be tech-savvy and datacentric.
• Growth mindset to scale up products and new geographies

Key Metrics

• Weekly P&L output – Actuals vs Targets
• Weekly Fleet Utilisation % of the fleet – Actuals vs Targets
• Driver Full Deposits in hand where relevant by market
• NPA %
• Monthly Recovery % against fleet size
• Cash Collection % against receivables
• City Driver Partner satisfaction score
• Fleet Safety – Telematics & Cameras
• Overall Fleet Growth
• Driver conversion vs vehicle ramp up targets