Position : Channel Partnership Officer – Accra, Ghana
About chenxee
CHENXEE is a leading player in Ghana’s mobile phone distribution industry, supplying and supporting a wide network of distributors, dealers, retailers, and resellers across the country. HRLeverage Ghana Limited has been appointed as the exclusive recruitment partner for this search.
Role summary
The Channel Partnership Officer will serve as the primary liaison between the company and its network of business partners — distributors, dealers, retailers, and resellers — within the mobile phone distribution value chain. The role is responsible for maintaining strong partner relationships, driving sales targets through the partner network, and ensuring smooth communication and coordination between internal teams and external partners.
Responsibilities
1. Partner Relationship Management
- Act as the primary point of contact between the company and its business partners/distributors.
- Onboard new channel partners and maintain relationships with existing ones.
- Conduct regular visits/calls to partner locations to strengthen relationships.
- Support partners with training on new products, features, and promotions.
2. Sales Performance & Partner Development
- Communicate company policies, pricing, promotions, and product updates to partners.
- Monitor and drive partner performance against agreed sales targets.
- Track partner order patterns, stock levels, and market feedback.
3. Partner Support & Issue Resolution
- Resolve partner queries, complaints, and operational issues promptly.
- Coordinate with logistics/warehouse teams to ensure timely order fulfillment for partners.
- Escalate high-value or complex partner issues to management as needed.
4. Market Development & Reporting
- Identify opportunities to expand the partner network within the assigned territory.
- Prepare periodic reports on partner performance, sales trends, and market intelligence.
KPI
- Achieve monthly/quarterly sales volume targets through the assigned partner network.
- Maintain a minimum partner retention rate (e.g., 90%+).
- Onboard a set number of new partners per quarter.
- Resolve partner complaints within an agreed turnaround time.
- Maintain regular partner visit/contact frequency (e.g., weekly/bi-weekly).
Required profile for job ad : Channel Partnership Officer – Accra, Ghana
Education
- Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
Experience
- 1–3 years’ experience in sales, channel management, business development, or distribution (phone/electronics/FMCG industry experience is an advantage).
Skills & Competencies
- Strong interpersonal and relationship-management skills.
- Target-driven with a results-oriented mindset.
- Good negotiation and problem-solving abilities.
- Excellent verbal and written communication.
- Ability to work independently and manage multiple partner relationships.
- Comfortable with fieldwork/travel to partner locations.
- Basic proficiency in MS Excel/Google Sheets for tracking and reporting.
- Willingness to work under pressure and meet deadlines.
Other Requirements
- Valid driver’s license, where fieldwork requires travel (optional, depending on role scope).
- Willingness to work flexible hours when needed to meet partner/business demands.
Job criteria for job ad : Channel Partnership Officer – Accra, Ghana
- Job category : Purchases – Sales – Services
- Industries : Associative activities – Consumer goods – Distribution, selling, wholesale – Electric, electronic, optical and precision equipments – IT, software engineering, Internet
- Employment type : Permanent contract – Part-time work
- Region : Greater Accra
- City : Accra, Ghana
- Remote work : No
- Experience level : Less than 2 years – 2 to 5 years
- Educational level : Technical school – College – HND – Bachelor
- Number of Position(s) : 20
- Salary expectations : < GH₵ 3,000
- Team management : No
