Business Support Assistant (Protocol) SC5, Khartoum, Sudan At United Nations World Food Programme (WFP)

Closing date: Wednesday, 19 April 2023

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Education: Completion of secondary school education. A post-secondary certificate in the related functional area. Language: Fluency in both English & Arabic Language. Experiences: 5 years minimum of relevant experience, preferably with some of it gained in protocol-related work, a first-level university degree along with three more years of qualifying relevant work experience.

Knowledge & Skills:

  •  Knowledge of specialised common business practices and methods, gained through relevant technical training and experience.
  •  Ability to develop and maintain relationships with a range of individuals in order to provide a high quality support service.
  •  Ability to carry out basic data analysis and independently rectify problems requiring attention.
  •  Ability to monitor and record financial transactions.
  •  Good communication skills required to give and receive information and work with a variety of individuals.
  •  Ability to maintain confidentiality. Language: General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility. General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.


To deliver a wide range of business support processes and activities for a specific professional area of work, to facilitate effective service delivery.

KEY ACCOUNTABILITIES (not all-inclusive)

1- Under the direct supervision of the Protocol Officer, the Protocol Assistant SC 5 will be responsible for the following duties: Meet and greet services for new arrivals of WFP staff at Khartoum International Airport. 2- Assist with lost baggage, including claiming, tracking, and pick-up. 3- Book VIP lounge in Khartoum airport for arrival and departure of dignitaries 4- Follow up with the relevant government departments to ensure that the necessary approvals are received on time. 5- Register the national passports of newcomers with HAC. 6- liaise with Embassies and Consulates for easy issuance of visas. 7- Assist in the drafting and issuance of visas, residence permits, travel notifications, and existing visas for program staff whenever required. 8- Assist WFP staff in registering vehicles and driving licenses. 9- Delivery and receipt of documents such as document translation, vehicle registration, driver’s license for international staff, and transfer of ownership of the private vehicle. 10- Handle all aspects of finalizing the driving license and vehicle registration after they have been approved by the concerned authorities. 11- Support the Government Liaison Unit with protocol and customs-related tasks in different government offices whenever required.

WFP Leadership Framework

1- Leads by Example with Integrity.

2- Fosters Inclusive and Collaborative Teamwork.

3- Drives Results and Delivers on Commitments

4- Applies Strategic Thinking Builds & Maintains Sustainable Partnerships.


  •  Proficient in the use of office equipment and computer software packages,

such as Microsoft Word.

  •  Knowledge of work routines and methods needed to complete processes

under minimal supervision.

  •  Uses tact and courtesy to give and receive information to a wide range of
  •  individuals.
  •  Ability to identify data discrepancies and rectify problems requiring attention.
  •  Valid driving license for 4×4 vehicles or above with a clean driving record
  •  Familiarity with Traffic rules and required actions at checkpoints and crossings
  •  Ability to identify data discrepancies and rectify problems requiring attention.


Closing Date: 20 April 2023

Qualified female applicants are encouraged to apply.

  •  This position is open ONLY for Sudanese nationals or individuals authorized to work in Sudan according to Sudanese Regulations.
  •  WFP does not charge any fee at any stage of its recruitment process.
  •  WFP has zero tolerance for discrimination and does not discriminate based on HIV/ADIS status.
  •  Please indicate in your cover letter the duty station(s) you prefer to be deployed should you be a successful candidate.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment


June 2024