We are looking for a Team Leader.
Missions:
Supervises his team:
- Leads, manages and motivates a team of customer advisors
- Supervises and monitors team results, with the aim of continuously improving productivity and meeting or exceeding quantitative targets.
- Evaluates individual team performance and defines action and development plans to enhance individual skills.
- Leads the team’s development plan by various means: coaching, training, etc.
- Completes individual skills assessments for each customer advisor (debriefing, etc.).
- Assists his team in managing difficulties in real time, and provides overall assistance.
- Monitors and implements corrective actions.
- Conducts performance reviews
- Leads team challenges to boost team performance
- Maintains own skills and deals with specific customer issues
Implements and enforces internal company procedures:
- Promotes Group values within the team
- Participates in maintaining the social climate and team cohesion by leading regular team meetings and taking part in events on production sites.
- Informs and communicates management decisions news to his/her team.
- Ensures proper use of equipment made available to his/her team.
- Acts as a channel for relaying information from the field to line management.
Required profile for job ad : Team Leader | Accra
Conditions of access to the position:
- Education : 2 years’ higher education in management or equivalent
- Experience: managerial experience 1 to 2 years
- Perfect written and spoken skills required.
Technical skills:
- Customer relationship management
- Product and service knowledge
- Dashboard construction
- Cross-functional skills
- Analytical skills.
Communication skills:
- Negotiation skills
- Use of IT tools
- Knowledge of rules and procedures
- Customer orientation.
Managerial skills:
- Activity management
- Team management/leadership
- Performance management.
Job criteria for job ad : Team Leader | Accra
- Job category : Management
- Industries : Call centers, hotlines
- Employment type : Permanent contract
- Region : Eastern
- City : Accra
- Experience level : Less than 2 years
- Educational level : Bachelor
- Spoken language : english > native
- Number of Position(s) : 4