• Welcoming guests
• Greet all guests and assist them with check-in and check-out
• Maintain a positive attitude and friendly demeanor
• Respond to all guests’ questions and requests
• Answer and forward phone calls
• Manage guests’ bookings and reservations
• Keep a tidy and orderly workspace
• Assist with administrative and clerical tasks as needed

• 2+ years experience working in a hotel receptionist or guest services role
• High school diploma or suitable equivalent
• Proficient in Microsoft Office Suite and other necessary computer programs
• Solid written and verbal communication skills
• Fluency in English
• Fluency in French (not a requirement but a plus)
• Ability to maintain a positive, friendly attitude even under high pressure
• Excellent organisational and multitasking skills
• Professional attitude and appearance

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide.
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21