Office Assistant – Kasoa At COLI LINK GHANA LIMITED


  • Resolve customer complaints and questions via phone, email or social media.
  • Use telephone to reach out to customers to verify account information.
  • Courteously answer calls and respond to emails.
  • Answer questions about warranties or terms of sale.
  • Walk customers through basic troubleshooting and setup processes.
  • Attempt to persuade customer to reconsider cancellation (if need be).
  • Inform customer of running deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Work with branch supervisor to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Keep a call log and report in writing to branch supervisor on daily basis.
  • Assist customers who walk in for enquiries or any other service.
  • Assist with administrative work and bookkeeping.
  • Other duties as may arise from time to time and as may be assigned to the employee.

Required profile for job ad : Office Assistant – Kasoa

  • Must be willing to work on weekends
  • Must live within Kasoa or its environs.

Job criteria for job ad : Office Assistant – Kasoa

  • Job category : IT, new technologies
  • Industries : IT, software engineering, Internet
  • Employment type : Fixed-term contract
  • Region : Central
  •  City : Kasoa
  •  Remote work : No
  • Experience level : Less than 2 years
  • Educational level : High school
  •  Spoken language : english > fluent
  •  Number of Position(s) : 1
  •  Salary expectations : < GH₵ 3,000

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July 2024
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