Job Description/Requirements
Key Responsibilities (General)
- Maintain, diagnose and resolve problems with end users IT systems to ensure systems work efficiently.
- Help in deploying new systems upon request from the IT Manager.
- Produce relevant documentation and activity reports.
- Provide technical expertise for 1st and 2nd line IT support staff, sharing technical knowledge.
Candidate’s Profile:
- Software knowledge – work with a variety of software with working knowledge of how these various systems interact virtually, conduct rapid troubleshooting.
- Hardware knowledge – Network cabling, Wi-Fi systems, Windows PCs, printers, and other equipment all fall under the candidate’s purview.
- Problem-solving skills – getting many pieces of hardware and software to work in harmony. Strong PROACTIVE, deductive reasoning and patience skills.
- Customer service – the candidate will work with internal rather than external partners. Communicating well with these “customers” is an absolute priority. The engineer will resolve outages quickly and build strong working relationships. The candidate will:
- Have excellent telephone and email communications.
- Be approachable and friendly.
- Be able to organize and prioritize workload.
- Be able to work within a team, facilitating team interaction.
- Be willing to work outside of core-hours when the need arises.
- Teaching ability – the candidate may need to explain complex technical concepts to nontechnical colleagues and train them to use software and hardware.
- Organization skills – whether keeping cable sprawl to a minimum, documenting the work, or prioritizing requests for support, the candidate will need to stay organized to keep on top of its tasks.
Domains of Expertise:
Have a minimal basic knowledge of the following technical disciplines:
- Physical layers of the OSI model, cabling network standards and practices.
- Microsoft Office 2010 to 365, deployment, and utilisation.
- Microsoft Server / Active Directory understanding.
- Microsoft Group Policy and SQL Server understanding.
- VMware and Virtual Machines understanding
- Networking experience to include LANs, WANs and VPNs layout.
- Line of sights Point to Point radio wireless systems.
- Wifi deployment and maintenance, good experience with Ubiquiti systems.
- Biometrics and CCTV IP systems.
Kindly Note that only short-listed candidates will be notified.
Duty Station: Head Office, Kwae – Estate Plantation Near Kade, Eastern Region
Employment Type: Full Time.