E-Commerce Client Liaison At DL&D Engineering Limited


Job Description/Requirements

Requirements:

  • A tertiary qualification (Degree).
  • Good understanding of customer service.
  • Excellent verbal and written communication skills.
  • Fluent in English.
  • Knowledge of e-commerce would be advantageous.
  • Proficient in using Microsoft Office apps (Outlook, Excel, Word and PowerPoint).
  • Collaborative work ethic, with good interpersonal skills and the ability to work well in groups.
  • Proactive, positive individual with a sense of ownership.
  • Flexible and adaptable to a fast-paced environment.

Responsibilities:

  • Provide general support to our operations and customer service teams.
  • Liaise closely with the e-commerce coordinator to assist with administrative tasks.
  • Answer customer queries telephonically and per email.
  • Assist with management of orders placed through our online shop.
  • Follow up throughout the order fulfilment process to ensure successful delivery.

CLICK TO APPLY

May 2024
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