Customer Service Representative At Mobile Sport Ghana Limited


Job Description

Responsibilities:

  • Answer customer service calls/chats/emails in a timely, efficient and knowledgeable manner.
  • Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call center including the development.

Requirements:

  • At least Bachelor’s Degree.
  • Outstanding English level (spoken and written).
  • Understands how to work with MS Office, like Excel, Word, etc.
  • Effective communication skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • Ability to adapt to change is critical.
  • Familiar with Sports betting.
  • At least 1 year of Call center experience.

Remuneration:

  • Remuneration: Total Consolidated Monthly Salary 2000 GHS
  • You will be paid a salary as per the below:
  • Basic Salary 1550 GHS
  • Performance Salary 450 GHS

Summary

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels..

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Location: Accra

Employment Type: Full Time

 

Please Note:

Final performance salary according to staff’s KPI Score.

Final performance pay= performance salary x KPI score.

 

CLICK TO APPLY

April 2024
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