Job Description
Responsibilities:
- Answer customer service calls/chats/emails in a timely, efficient and knowledgeable manner.
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
- Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
- Assists the manager with the daily operation of the call center including the development.
Requirements:
- At least Bachelor’s Degree.
- Outstanding English level (spoken and written).
- Understands how to work with MS Office, like Excel, Word, etc.
- Effective communication skills are required (oral, written, computer).
- Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
- Ability to adapt to change is critical.
- Familiar with Sports betting.
- At least 1 year of Call center experience.
Remuneration:
- Remuneration: Total Consolidated Monthly Salary 2000 GHS
- You will be paid a salary as per the below:
- Basic Salary 1550 GHS
- Performance Salary 450 GHS
Summary
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels..
- Minimum Qualification: Degree
- Experience Level: Entry level
- Experience Length: 1 year
Location: Accra
Employment Type: Full Time
Please Note:
Final performance salary according to staff’s KPI Score.
Final performance pay= performance salary x KPI score.