Assistant Call Centre Coordinator At Pula

Job Description/Requirements


  • Make 80+ outbound calls every day.
  • Participate in Weekly calls with HQ and provide timely updates and priorities.
  • Build relationships with staff and clients.
  • Update task tracking using Google Documents, Whatsapp and other Software as requested.
  • Submit daily and weekly reports and KPIs as requested.
  • Lead Implementation of surveys.
  • Support with any challenges related to registration and claims processing.
  • Any other duties assigned from time to times


  • Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call centre technology will have an added advantage.
  • Experience with working in data -rich settings with high analytical skills.
  • Excellent communication skills–both in person and when using remote methods.
  • Excellent Multitasking and time management skills.
  • Work experience with Customer Service roles.
  • Strong problem solving-ability and analytical skills.


Pula is seeking an experienced, motivated and energetic person to fill in the vacant position of Assistant Field Coordinator to be based in Ghana. This is a challenging and equally rewarding role that requires a results-oriented person with a positive attitude, excellent organization, customer service and communication skills

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years