Assistant Call Centre Coordinator At Pula


Job Description/Requirements

Responsibilities:

  • Make 80+ outbound calls every day.
  • Participate in Weekly calls with HQ and provide timely updates and priorities.
  • Build relationships with staff and clients.
  • Update task tracking using Google Documents, Whatsapp and other Software as requested.
  • Submit daily and weekly reports and KPIs as requested.
  • Lead Implementation of surveys.
  • Support with any challenges related to registration and claims processing.
  • Any other duties assigned from time to times

Requirement:

  • Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call centre technology will have an added advantage.
  • Experience with working in data -rich settings with high analytical skills.
  • Excellent communication skills–both in person and when using remote methods.
  • Excellent Multitasking and time management skills.
  • Work experience with Customer Service roles.
  • Strong problem solving-ability and analytical skills.

 Summary

Pula is seeking an experienced, motivated and energetic person to fill in the vacant position of Assistant Field Coordinator to be based in Ghana. This is a challenging and equally rewarding role that requires a results-oriented person with a positive attitude, excellent organization, customer service and communication skills

  • Minimum Qualification: HND
  • Experience Level: Entry level
  • Experience Length: 2 years
May 2024
M T W T F S S
 12345
6789101112
13141516171819
20212223242526
2728293031