Position : Senior Operations Manager – Accra
We’re seeking a Senior Operations Manager.
In this position, you will oversee the day-to-day business operations, direct cross-functional teams, and refine operational systems across departments. You will partner closely with executive leadership to implement lean methodologies, optimize resource utilization, build reliable operational pipelines, and manage performance benchmarks that support sustainable growth.
Key Responsibilities
Operational Strategy & Process Optimization
- Evaluate existing operational workflows and implement lean, scalable systems to increase productivity and operational output.
- Partner with executive management to set operational milestones, budgets, and strategic growth goals.
- Drive process automation and system integrations across logistics, customer delivery, and administrative operations.
Resource Allocation & Project Management
- Direct capital and human resource allocation to ensure key deliverables are met on time and within budget constraints.
- Oversee multi-departmental projects from strategy through execution, managing cross-functional dependencies and timelines.
- Establish and monitor Key Performance Indicators (KPIs) and operational metrics to maintain service quality and speed.
Supply Chain, Logistics & Vendor Management
- Manage vendor, supplier, and third-party contractor relationships to negotiate terms, optimize costs, and enforce service-level agreements (SLAs).
- Oversee inventory management, procurement strategies, and logistical pipelines to eliminate operational bottlenecks.
- Implement robust quality control frameworks and risk mitigation protocols across all operational touchpoints.
Team Leadership & Performance Culture
- Lead, mentor, and scale operational unit managers and cross-functional teams to build a culture of accountability and excellence.
- Design operational training programs, standard operating procedures (SOPs), and performance evaluation models.
- Resolve escalated operational bottlenecks, workflow disputes, and resource constraints quickly and effectively.
Required profile for job ad : Senior Operations Manager – Accra
The ideal candidate will act as a core operational driver within the business, designing, optimizing, and scaling processes to maximize efficiency, reduce cost, and enhance overall quality. We are looking for a proven leader with deep expertise in workflow automation, supply chain oversight, resource allocation, and cross-functional project execution, capable of aligning daily operational workflows with long-term strategic growth objectives.
Qualifications & Requirements
- Education: Bachelor’s degree in Operations Management, Business Administration, Engineering, Logistics, or a related field.
- Certifications: PMP, Lean Six Sigma (Green/Black Belt), or Scrum Master certification strongly preferred.
- Experience: 10+ years of progressive experience in business operations, with at least 3–5 years in a senior manager or head of operations capacity.
- Technical Mastery: High proficiency with ERP systems (SAP, NetSuite, Oracle), project management software (Asana, Jira, Monday.com), and data analytics tools.
- Core Competencies: Exceptional problem-solving skills, financial acumen (P&L oversight), stakeholder management, and team leadership.
Job criteria for job ad : Senior Operations Manager – Accra
- Job category : Accounting, controlling, finance – Management – Transport, logistics
- Industries : Advice, audit, accounting – Banking, insurance, finance – Distribution, selling, wholesale
- Employment type : Permanent contract
- Region : Ashanti – Brong Ahafo – Central – Eastern – Greater Accra – Northern – Upper East – Upper West – Volta – Western – International
- City : Accra
- Remote work : Yes
- Experience level : More than 10 years
- Educational level : Master – Doctorate
- Spoken language : english > fluent
- Number of Position(s) : 1
- Team management : Yes
