Position : Branch Manager – Sales and Operations – Accra
A growing business group operating in Telecommunications, Mobile Money, Agency Banking, Consumer Electronics, Mobile Phones, Accessories, Home Appliances, Pay TV Services, Retail, Wholesale Distribution, Digital Services, and Real Estate is seeking mature, ambitious, and sales-driven professionals to join its team as Branch Managers.
This position is ideal for individuals who are passionate about sales, customer service, leadership, and business growth. The successful candidate will be responsible for managing the day-to-day operations of a branch while driving sales, profitability, customer satisfaction, stock management, and overall branch performance.
This is a hands-on leadership role for individuals who enjoy interacting with customers, leading teams, solving problems, and delivering results.
Responsibilities :
Sales & Revenue Growth:
- Drive branch sales and revenue growth.
- Achieve monthly sales and gross profit targets.
- Increase customer traffic and conversion rates.
- Promote and sell products and services offered by the business.
- Identify and pursue new business opportunities.
- Build and maintain strong customer relationships.
- Drive repeat business and customer retention.
Product & Service Sales
Drive sales of:
- Mobile Phones & Smartphones
- Mobile Phone Accessories
- Consumer Electronics
- Televisions
- Home Appliances
- Digital Gadgets
- Telecommunications Products & Services
- Mobile Money Services
- Agency Banking Services
- Pay TV Products & Services
- Other company products and services
- Customer Service
- Ensure excellent customer service standards.
- Resolve customer complaints promptly and professionally.
- Maintain strong customer relationships.
- Promote a positive customer experience at all times.
Branch Operations
- Manage daily branch operations.
- Supervise branch employees and support staff.
- Ensure adherence to company policies and procedures.
- Monitor branch productivity and efficiency.
- Ensure proper branch presentation and merchandising standards.
Stock & Inventory Management
- Monitor stock levels and product availability.
- Conduct regular stock checks and reconciliations.
- Minimize stock losses and damages.
- Manage ageing stock and improve stock turnover.
- Ensure accurate inventory records.
Cash Management & Controls
- Ensure proper cash handling procedures.
- Monitor daily cash collections and banking activities.
- Ensure accurate transaction recording.
- Support financial controls and compliance activities.
Reporting & Administration
- Prepare daily, weekly, and monthly reports.
- Monitor branch KPIs and performance indicators.
- Analyze sales and operational performance.
- Submit reports within required timelines.
Required profile for job ad : Branch Manager – Sales and Operations – Accra
The Branch Manager will be directly responsible for the performance of the assigned branch and will be expected to ensure that all sales, gross profit, stock, customer service, compliance, and operational targets are achieved.
The successful candidate will lead branch staff, manage customer relationships, oversee inventory, monitor branch finances, and drive business growth initiatives. The ideal candidate must think and act like a business owner, taking full responsibility for branch performance and profitability.
Qualifications :
- SSSCE, WASSCE, HND, Diploma, Degree, or equivalent qualification.
- Minimum of 2 years’ experience in Sales, Retail Operations, Customer Service, Business Development, Telecommunications, Electronics Retail, Financial Services, or related industries.
- Previous supervisory, team leadership, or branch management experience will be an advantage.
- Proven ability to achieve sales and business targets.
- Experience in retail sales, telecommunications, electronics, Mobile Money, agency banking, or related sectors will be an advantage.
Core requirements :
The successful candidate must:
- Be highly sales-oriented and target-driven.
- Be mature, responsible, and professional in conduct.
- Possess strong customer service skills.
- Have excellent communication and interpersonal abilities.
- Possess strong leadership and supervisory skills.
- Be disciplined, trustworthy, and accountable.
- Be entrepreneurial and commercially minded.
- Have strong problem-solving and decision-making abilities.
- Be capable of managing staff, customers, stock, and branch operations effectively.
Systems & Technology Skills
- Proficiency in Microsoft Excel is mandatory.
- Good working knowledge of Microsoft Word and PowerPoint.
- Ability to prepare sales reports, stock reports, branch performance reports, and business summaries.
- Knowledge of Odoo ERP and Tally Accounting Software will be an added advantage.
Personal attributes
We are looking for individuals who are:
- Energetic and self-motivated.
- Results-focused and performance-driven.
- Passionate about sales and customer satisfaction.
- Willing to learn and grow professionally.
- Capable of working under pressure.
- Able to take ownership and responsibility.
- Committed to achieving branch targets and business objectives.
- Honest, reliable, and dependable.
Work schedule :
This is a results-oriented leadership position.
While branch operations generally run from Monday to Saturday, the successful candidate must be prepared to work the hours necessary to ensure the branch achieves its approved monthly sales, profitability, customer service, stock management, and operational targets.
Performance will be measured primarily by results achieved rather than hours spent at work.
What we offer
- Competitive Salary
- Performance-Based Bonuses
- Compliance Bonus Opportunities
- Continuous Learning & Development
- Career Growth Opportunities
- Entrepreneurial Learning Environment
- Exposure to Multiple Business Sectors
Job criteria for job ad : Branch Manager – Sales and Operations – Accra
- Job category : Accounting, controlling, finance – Management – Sales
- Industries : Consumer goods – Distribution, selling, wholesale – Electric, electronic, optical and precision equipments – Telecom
- Employment type : Permanent contract
- Region : Greater Accra
- City : Accra
- Remote work : No
- Experience level : 2 to 5 years
- Educational level : High school – Technical school – College – HND – Bachelor
- Spoken language : english > fluent
- Number of Position(s) : 1
- Salary expectations : GH₵ 3,000 – 4,000
- Team management : Yes
