Job Summary
De Apokalupsis Consult (dac) is seeking a professional, well-spoken Secretary who will also serve as a Call Recovery Officer. You will be responsible for general office administration, client communication, and contacting debtors via phone to negotiate payment plans.
Key Responsibilities

• Answer and direct phone calls professionally
• Manage office correspondence (emails, letters, WhatsApp)
• Schedule client meetings and maintain office calendar
• Contact debtors via telephone to remind them of outstanding debts
• Negotiate repayment plans with debtors in a professional, respectful manner
• Document all calls and follow-up actions in the company CRM
• Work closely with the Case Manager to escalate difficult cases
• Maintain confidentiality of all client and debtor information
• Perform basic data entry and filing