Position : Community Manager Virtual Assistant – Nigeria
Raphael Group is searching for an energetic, people-focused Community Manager Virtual Assistant to build, engage, and support our rapidly growing online community. You’ll be the authentic face and voice of our brand across social platforms, groups, forums, and chat channels, dedicated to keeping members informed, connected, and deeply engaged.
This role is ideal for someone who thrives on meaningful interaction, expertly manages digital communities, and can represent our brand with clarity, empathy, and unwavering professionalism.
Key Responsibilities
- Moderate and manage daily activity across all designated community platforms (e.g., Facebook Groups, WhatsApp, Telegram, Slack, Discord).
- Warmly welcome new members, promptly respond to questions, and actively foster engaging conversations.
- Monitor community sentiment closely, identifying and flagging issues early (e.g., spam, conflicts, negative feedback).
- Organize and flawlessly execute virtual community events or targeted engagement campaigns.
- Share relevant content, timely updates, and important announcements to keep members well-informed.
- Gather valuable insights and feedback directly from the community, then report key trends and observations.
- Collaborate seamlessly with marketing and content teams to ensure consistent messaging and tone.
- Uphold and enforce community guidelines to ensure respectful, inclusive, and positive interaction among all members.
Required profile for job ad : Community Manager Virtual Assistant – Nigeria
- Experience: Minimum of 2 years of proven experience in community management, social media, or customer engagement roles.
- Communication: Excellent written communication and a natural conversational tone in English.
- Platform Familiarity: Familiarity with various online community platforms and effective moderation tools.
- Interpersonal Skills: Proactive, approachable, and capable of de-escalating tension or conflicts effectively when needed.
- Organization: Strong time management and meticulous attention to detail.
- Tech-Savvy: Highly tech-savvy and quick to adapt to new tools or systems.
- Work Setup: Reliable internet connection and consistent access to a functional computer.
- Education: Bachelor’s degree preferred (Communications, Marketing, Social Sciences, or a related field).
Personal Attributes
We Value
- Friendly, patient, and an empathetic communicator.
- Confident in leading online conversations and skilled at building authentic relationships.
- Organized, consistent, and accountable in all tasks.
- Emotionally intelligent with a strong sense of brand representation.
- Self-driven and solution-oriented in approach.
Working Conditions
- Monthly pay via secure bank transfer.
- May require occasional evening or weekend availability depending on community activity and global time zones.
- Clear Key Performance Indicators (KPIs) based on engagement levels, responsiveness, and positive member feedback.
- Long-term opportunity to grow into a Community Lead or Brand Engagement role.
Job criteria for job ad : Community Manager Virtual Assistant – Nigeria
- Job category : Management – Marketing, communication
- Industries : Education, training – Marketing, communication, media – Social, public and human services
- Employment type : Permanent contract
- Region : International
- City : Nigeria
- Remote work : Yes
- Experience level : 2 to 5 years
- Educational level : Bachelor
- Spoken language : english > fluent
- Number of Position(s) : 5
- Team management : Yes
