Are you an experienced Account Manager looking for the next step in your career?
Do you pride yourself on delivering excellent customer experience?
Are you UK based? Would you like to benefit from working remotely from anywhere in the UK?
If the answer to above is Yes and if you also worked within a technical discipline (software services or development environment) then we may have this perfect opportunity you are looking for.
Our Kineo team have a vacancy for an account manager to maintain a portfolio of accounts based mainly across the UK.
As part of the City & Guilds Group, Kineo are digital learning experts who are dedicated to delivering a better learning experience for clients around the world. If you are motivated by a dynamic, collaborative and creative workplace that is underpinned by a deep sense of purpose, then Kineo is for you!
This appointment will be made on merit.
We believe that diversity and inclusion strengthens and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities.
The Customer Success Manager is responsible for successfully managing and maintaining a portfolio of existing accounts across Kineo by managing customer retentions and growth, account management , customer engagement, technical support and customer satisfaction.
Within the role you will develop relationships to promote retention and loyalty for Kineo’s key accounts becoming a trusted advisor. You will help to drive revenue and build on the existing customer base whist identifying any opportunities to upsell where possible. You will also proactively manage the contract renewal process, reviewing anniversary milestones, preparing and delivering customer call cycle and engagement plans.
You will work closely with teams across the organisation, collaborating with the service desk, product teams, dev ops and other product experts.
About you
We are looking for previous Account Management experience.
Ideally you will have worked within a technical discipline and have worked within a software services or development environment.
Previous knowledge of Learning Management Systems will be desirable but is not essential.
You must have worked within an account management role previously with demonstrated ability to articulate tailored solutions for customers and provide exceptional customer service levels at all times.
You will need to be confident in communicating with customers and internal teams and possess strong financial and commercial acumen.
Kineo is required to ensure all staff with access to highly classified information and/ or systems have gone through an appropriate vetting.
Vetting of our candidates will be carried out once a new starter is in the role and it will be performed by a third-party provider.
In keeping with our absolute responsibilities to the public, as well as our statutory legal obligations, Kineo thoroughly vet employees for some of their roles.
Such checks will be made after an initial appointment and repeated during service. Any circumvention of our strict procedures is taken seriously and may result in instant dismissal of all parties concerned.
Our Story And Mission
Our vision is for a world in which everyone has the skills and opportunities to succeed. We support almost five million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose.
Through our assessment and credentialing, corporate learning and technical training offers, we partner with our customers to deliver work-based learning programmes that build competency to support better prospects for people, organisations and wider society. We create flexible learning pathways that support lifelong employability, because we believe that people deserve the opportunity to (re)train and (re)learn again and again – gaining new skills at every stage of life, regardless of where they start.
At the heart of our business sits the City & Guilds Foundation which amplifies our purpose by helping to remove barriers to getting into a job, celebrating best practice on the job, and advocating for jobs of the future.
We were founded in 1878 by the City of London and the trade guilds of the time, to help people, organisations and economies to develop their skills for growth.
Our rich experience means we’re uniquely positioned to understand the future of work and learning. And, we continually evolve to develop and deliver skills for the workplace of the future. Today, as well as qualifications and assessment, we offer digital credentialing, elearning technologies, executive leadership development, technical training and consultancy.
Our success is driven by the people we work with. We pride ourselves on our ability to offer an equal opportunity to all our staff and we value diversity within our inclusive culture. We recognise that a diverse workforce is the only way we will achieve our ambitious business goals, so we work hard to be flexible to accommodate everyone.
What we offer
We offer the opportunity to work in an innovative, engaging and market-leading organisation with opportunities to develop your existing skills and explore new ones.
You’ll receive an excellent benefits package which typically includes a great base salary, 25 days holiday plus bank holidays, enhanced pension, private healthcare, volunteering opportunities and many other benefits.
You will also be offered a generous bonus scheme as a part of your reward package for this position.
Employees health and wellbeing is very important to the Group, and we have a range of tools available to help employees with their mental health and wellbeing and lots more besides.
We also provide access to a Group wide Employee Assistance Programme (EAP).
We welcome a discussion about how this role could work flexibly for you. For example work pattern, hours or location.
Next steps and how to apply
If you think this is the role and organisation for you then we would love to hear from you. Please submit your CV and complete our short application form using the apply button.
We shortlist for our vacancies on an ongoing basis, and we may close a vacancy earlier than the advertised date. Please can you submit your application as soon as possible to avoid disappointment.
